Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Issue resolution
  • Cash drawer balancing
  • POS systems
  • Customer assistance
  • Cash register operation
  • Merchandise restocking
  • Cash counting machine operatioons
  • Product recommendations
  • Staff mentoring
  • Credit and cash transactions
  • Security monitoring
  • Customer greeting
  • Cash management
Experience
Cashier, 06/2016 to 05/2018
Basha'sFountain Hills, AZ,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Served needs of as many as 70 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answering questions and offering advice.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed returned items in accordance with store policy.
  • Assisted customers with account updates, new service additions and promotional offers.
Assistant Store Manager, 05/2018 to 05/2019
Crate And BarrelLyndhurst, OH,
  • Partnered with Store Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Trained 8 employees in inventory practices, POS systems and product knowledge.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Mentored team on effective upselling and cross-selling techniques.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Department Head, 05/2019 to Current
Ace HardwareCoeur D Alene, ID,
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reduced process lags by effectively managing staff to ensure optimal productivity.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Achieved sales goals and business objectives by motivating staff and promoting merchandise.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Cultivated lucrative relationships with clients through active engagement.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Trained, supervised and motivated team of 5 retail professionals to provide knowledgeable and fast service to every guest.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Education and Training
BBA: Business Administration And Management, Expected in 05/2023
LeTourneau University - Longview, TX
GPA:

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Resume Overview

School Attended

  • LeTourneau University

Job Titles Held:

  • Cashier
  • Assistant Store Manager
  • Department Head

Degrees

  • BBA

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