Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Offering 5+ years of experience providing quality administrative support to clients.
Skills
POS systems
Liquor regulations and compliance
Knowledge of wine and spirits
Customer greeting
Cash management
Cash register operation
Customer assistance
Credit and cash transactions
Proficient with Microsoft Word, Excel, PowerPoint
Experience
09/2019 to 04/2020CashierWhole Foods Market | Dane, WI,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Used cash registers and POS systems to request and record customer orders and compute bills.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers with special services, account updates and promotional options.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Educated customers on promotions to enhance sales.
Helped customers every day by processing payments, monitoring reward accounts and resolving service concerns.
Efficiently processed new orders, completing daily transactions with remarkable accuracy.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Worked closely with fellow employees to solve problems and handle customer concerns.
05/2018 to 07/2019CashierWhole Foods Market | Danville, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked prices for customers and processed items sold by scanning barcodes.
Prepared and submitted end-of-shift reports.
Used cash registers and POS systems to request and record customer orders and compute bills.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed weekly sales circulars and monitored price changes.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers with special services, account updates and promotional options.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Worked with fellow employees to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Educated customers on promotions to enhance sales.
Helped customers every day by processing payments, monitoring reward accounts and resolving service concerns.
Efficiently processed new orders, completing daily transactions with remarkable accuracy.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Worked closely with fellow employees to solve problems and handle customer concerns.
02/2016 to 05/2018Dietary AideBeth Israel Deaconess Medical Center | Acton, MA,
Maintained strict levels of cleanliness for tables, floors and prep areas in residence.
Washed, peeled and cut various fruits and vegetables to prepare for serving.
Closely followed sanitation and food handling guidelines with daily meal preparation.
Increased aide productivity to redesign cleaning protocols, processes and workflows.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Distributed food to wait staff quickly to provide excellent customer satisfaction.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Supported waitstaff and other team members in completing tasks.
Quickly and accurately served specific meals to patients with special dietary needs.
Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
11/2012 to 02/2016SecretaryDepartment Of Agriculture | Moscow, ID,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Provided clerical support to company employees by copying, faxing and filing documents.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Answered and directed calls using multi-line switchboard.
Coordinated with referring facilities to meet standards for follow-up processes.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Developed and maintained current spreadsheets for tracking and analysis of office data.
Recorded financial transactions using Quickbooks and handled payments of accounts.
Handled daily scheduling tasks and provided administrative support.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Entered data into system and updated customer contacts information to keep records current.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Provided onboarding and training for new support staff.
Reviewed and balanced daily bank deposits and deposit report.
Carefully transcribed phone messages and relayed to appropriate personnel in a timely manner.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Developed correspondence letters, memos and emails.
Managed inventory, placed orders and handled payment for office supplies.
Recorded expenses and maintained accounting records.
Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
Education and Training
Expected in 01/2004GED | Casey-Westfield High School, Casey, IL, GPA:
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