With my work history I've learned how to deal with stressful situations in the most professional way possible. I'm an outgoing student pursuing flexible part-time employment with weekend and evening shift options. I'm willing to be flexible if need be.
Skills
Cash drawer balancing
Issue resolution
POS systems
Payment processing
Liquor regulations and compliance
Credit and cash transactions
Coin counting
ID verification
Cash management
Scanner operations
Cash counting machine operations
Security monitoring
Staff mentoring
Customer order recording
Knowledge of wine and spirits
Loss prevention
Customer assistance
Customer greeting
Cash register operation
Product recommendations
Merchandise restocking
Education and Training
High School Diploma: , Expected in - Brigham Young University - Provo, UT GPA:
Experience
Cashier, 09/2020 - Current Shakey's Pizza – Burbank, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Resolved issues with cash registers, card scanners and printers.
Manager-in-Training, 08/2017 - 08/2020 Pizza Hut – Westminster, CA,
Enforced company policies and procedures to strengthen operational standards across departments.
Oversaw team development according to industry service standards to further customer loyalty.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Trained a dozen employees to deliver outstanding customer service, boosting customer satisfaction ratings.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enhanced sales by implementing merchandising and promotional improvements.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Cashier, 07/2019 - 07/2019 Shakey's Pizza – Palmdale, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Trained new employees in cashiering procedures, offering assistance in resolving miscommunication issues.
Processed dozens of transactions per day with exceptional accuracy.
Resolved issues regarding customer complaints and escalated worsening concerns to a manager for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new team members in cash register operation, stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Received payments for food and issued receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Promoted specific item options to drive sales and achieve add-on purchases.
Monitored sales events, added new merchandise and rang up purchases.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
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