Highly enthusiastic client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Outstanding customer service skills for the past 15 years. My experience includes convenience stores, office assistant, self-employment and a Customer Service Representative.
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Customer Assistance
Customer Service
Customer Interface
Multi-tasking
Database Maintenance
Maintained up-to-date knowledge of store policies.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Designed and suggested new display ideas to improve accessibility to merchandise.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Performed store closing duties, including counting cash drawers and checking all equipment for proper functioning.
Replenished merchandise shelves with items from the stockroom.
Worked under strict confidentiality.
Promptly responded to general inquiries from members, and staff, via mail, phone e-mail and fax.
Ensured all appointments where scheduled and confirmed.
Planned, Designed and created all upcoming events.
Ensured a protective and safe environment.
Directed several age appropriate activities.
Ensured proper scheduling.
Provided excellent communication with parents.
Completed daily activity reports.
Maintained up-to-date knowledge policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding expectations.
Resolved product issues and shared benefits of new products.
Managed quality communication, customer support and product representation for each client.
Successfully interacted with customers.
Assisted customers with product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for taking customers payments and setting up payment arrangements in a timely manner and guaranteeing high level of customer service.
Communicated all needs or issues to appropriate supervisors.
Processed merchandise returns and exchanges.
Coursework in Business, Health Care and Accounting.
Achieved Deans list with a 3.8 GPA
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