Hardworking and reliable cashier with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with 5 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Skills
POS systems
Cash drawer balancing
Issue resolution
Ordering and stocking
Cash register operation
Credit and cash transactions
Payment processing
Scanner operations
Cash management
Customer assistance
Customer seating
Training and mentoring
Experience
Cashier, 10/2019 - Current Taher, Inc. – Dodge Center, MN,
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Monitored sales events, added new merchandise and rang up purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Resolved customer complaints and escalated worsening concerns for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions promptly to prevent long customer wait times.
Waitress, 11/2018 - 07/2019 Cache Creek Casino Resort – Brooks, CA,
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Stocked server areas with supplies before, during and after shifts.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Head Waitress, 12/2017 - 10/2018 Giovanni's Italian Restaurant – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Implemented new POS system and trained staff members of effective use.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Served over tables at once while supervising staff of servers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Provided exceptional service to customers per day at establishment.
Designed schedules for front of house employees, adapting schedules based on seasons, days and employee availability.
Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant, resulting in.
Calculated charges, issued table checks and collected payments from customers.
Collaborated with host, bus person and cook to serve up food and beverage options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Increased product sales by effectively designing new menus and training employees on effective salesmanship.
Education and Training
High School Diploma: , Expected in 05/2018 - Cleburne High School - Cleburne, TX GPA:
Certification : Professional Welder, Expected in 06/2021 - Tulsa Welding School - Tulsa, OK GPA:
Dean's List Honoree
Honor Roll
4.0 GPA(Beginning Semester)
3.8 GPA (Last Semester)
Major in Professional Welder
Completed coursework in MIG, Stick and Tig/High Frequency Tig.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Created highly effective new clientele that significantly impacted efficiency and improved operations.
Additional Information
Welding Skills & Capabilities
▪ Utilized E-6010, E-7018 E-7024, E-308, E-309L, ER4043 & ER6061 rods & electrodes
▪ Welded structural steel in the following positions: 1F, 2F, 3F, 4F, 1G, 2G, 3G, & 4G
▪ Welded plate & structural steel in accordance with ASME Section IX & AWS DI.I
▪ Welded aluminum and stainless steel in accordance with Military Standard 1595-A
▪ Cut, prepared & fitted segments of carbon steel pipe, plate and structural metal
▪ Welded 2”-6” pipe in accordance with ASME Section IX & API 1104
▪ Welded 2”-6” pipe in the following positions: 2G, 5G, & 6G
▪ GTAW-Gas Tungsten Arc Welding (TIG or Heliarc)
▪ SMAW-Shielded Metal Arc Welding (Stick)
▪ GMAW-Gas Metal Arc Welding (MIG)
▪ FCAW-Flux Core Arc Welding
▪ Air Carbon Arc Gouging ▪ Watts Beveling Machines ▪ Oxyfuel-Hand Torches ▪ Plasma Arc
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