Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Service-oriented manages highly accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance. Dedicated with 8 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
- POS systems
- Knowledge of wine and spirits
- Cash counting machine operations
- Credit and cash transactions
- ID verification
Hamilton, OH, 10/2020 - Current
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Inspected items for damage and obtained replacements for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Received payments from customers and issued receipts.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Washington, DC, 05/2018 - Current
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Generated financial reports for management review.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed office inventory and placed new supply orders.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Interviewed, onboarded, developed and oversaw daily activities of 5 clerical and administrative office personnel.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Prioritized project components and organized scopes.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Planned for major business changes, including system conversions and office moves.
- Oversaw office inventory and timely reordering of supplies.
- Proactively identified and solved complex problems that impact management and business direction
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Greeted visitors promptly and directed to correct locations.
- Managed office inventory by maintaining documentation of stock.
- Developed and administered department budgets.
City, STATE, 02/2003 - 06/2007
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Monitored sales events, added new merchandise and rang up purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
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School Attended
- Assumption High School
Job Titles Held:
- Cashier
- Office Manager
- Cashier/Bartender
Degrees
- High School Diploma
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