Cashier Resume Example Hilton Worldwide

CASHIER

Summary

Hardworking and reliable Costco worker (16 years) with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Eager to apply team work, communication, follow through, and leadership skills.

Skills

POS systems
Cash register operation
Payment processing
Scanner operations
Coin counting
Liquor regulations and compliance
Cash management
Issue resolution

Credit and cash transactions
Product recommendations
ID verification
Merchandise restocking
Cash counting machine operations
Customer assistance
Customer greeting
Cash drawer balancing

Experience

Cashier|Hilton Worldwide - Spokane Valley , WA|July 00004 - Current

Assisted with purchases, locating items and signing up for rewards programs.
Trained new employees in cashiering procedures, offering assistance in resolving member issues.
Promoted specific item options to drive sales and achieve add-on purchases.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Scanned customer purchases, supporting transactions to streamline sales process.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Monitored sales events, added new merchandise and rang up purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Front End Supervisor|Petco - Charlotte , NC

Delegated work to employees based on shift requirements, individual strengths and unique training.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Organized and updated schedules to optimize coverage for expected customer demands.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Created and optimized employee schedules to secure proper coverage for all shifts.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Achieved sales goals and business objectives by motivating staff and promoting our Membership.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Cultivated environment focused on customer satisfaction and unparalleled support.
Delegated work to 50 employees based on shift requirements, individual strengths and unique training.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Monitored security zones to uphold effective store protection procedures.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Managed opening and closing procedures by reconciling sales records and cash transactions with AS400.
Resolved customer problems by investigating issues, answering questions and building rapport.
Supervised team of 50 Front End employees and promoting positive work environment through effective communication, active engagement and hands-on assistance.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Managed customer complaints and rectified issues to complete satisfaction.
Brought about remarkable results by motivating employees to seek out opportunities for continuous improvement.
Managed 16 Black Friday events without incident while maintaining maximum coverage.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Hardlines Manager|Costco - City , STATE

Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Delegated tasks to employees based upon individual strengths and experience in Hardlines.
Researched out-of-stock items to find additional inventory from the depot.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Organized and updated schedules to optimize coverage for expected customer demands.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Achieved sales goals and business objectives by motivating staff and promoting new items.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Hired, trained, supervised and motivated team of 100 retail professionals to provide knowledgeable and fast service to every guest.
Guided and supported 100 staff members to consistently achieve team and personal goals.
Identified appropriate solutions to minimize issues and quickly solve problems.
Mentored newly hired employees in upselling techniques, stocking and time management to improve sales expertise.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Enhanced sales by implementing merchandising and promotional improvements.

Education and Training

Gavilan College|City, StateAssociate of Arts

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Cashier Resume Example

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