, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Very flexible with scheduling and committed to stellar attendance. Successful in teaching junior employees how to maximize performance.
Skills
Customer assistance
Scanner operations
Staff mentoring
Pallet jacks
Microsoft Word
Able to lift and carry 50 lbs.
Problem resolution
Working collaboratively
Organizational skills
Experience
05/2020 to CurrentCashierFirst Watch Restaurants | Annapolis, MD,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions promptly to prevent long customer wait times.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Assisted with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
03/2019 to 04/2020Cashier/Kitchen HandVacasa | Capitola, CA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Verified customer identification for alcohol or tobacco purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained clean and well-organized kitchen areas to promote efficiency.
Displayed strong knowledge of proper food safety and sanitation practices.
Maintained order and cleanliness of work areas to conform with health codes.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Maintained cleanliness and organization of kitchen stations and storage areas.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Prepared food orders, focusing on dietary restriction requests.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Cross-trained in other kitchen positions to support team and meet customer needs.
Gathered ingredients and cleaned and cut food items to prep recipes.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Prepared dishes for catering events or during high-volume shifts.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
06/2018 to 02/2019ServerHana Ramen Sushi | City, STATE,
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Operated POS terminals to input orders, split bills and calculate totals.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
Expected in 05/2013High School Diploma | Norwalk High School, Norwalk, IA, GPA:
Expected in | DMACC West Campus, West Des Moines, IA, GPA:
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