(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable woman with strong ability in customer service skills and data entry. Offering great communication skills , ambition and detailed orientated work ethic. Organized, proactive and punctual with the ability to be team-oriented and the discipline to work on my own.

  • Analytical
  • Coordination
  • Work ethic
  • Clerical
  • Critical thinking
  • Time management
  • Data management
  • Reliable and trustworthy
  • Microsoft Office
  • Organizational skills
  • Active listening
Education and Training
White Deer High School White Deer, TX Expected in 04/1996 GED : - GPA :
Corner Bakery Cafe - Cashier
La Habra, CA, 05/2021 - 05/2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Elwyn - Manager
Ardmore, PA, 03/2010 - 08/2010
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated month-end journal entries, account reconciliation and invoicing using mircosoft.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Generated reports to assess performance and make adjustments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Automated office operations, managed client correspondence and tracked records.
  • Created weekly schedules for customer service reps to keep every shift well-staffed during holidays and busy periods.
  • Handled over $5000.00 in funds each day in fast-paced customer service based environment.
City Of Burbank - Jailer
Burbank, CA, 01/2010 - 03/2010
  • Observed conduct of inmates and protected from dangers.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Searched prisoner cells and belongings for contraband and weapons.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
  • Issued clothing, bedding, and other authorized items to inmates.
  • Inspected all incoming and outgoing mail for contraband.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Inspected cells and conducted random searches of common areas.
  • Maintained appropriate control, security and well-being over those detained.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised inmates during day-to-day activities.
  • Recommended further treatment strategies and diagnostic efforts for inmates.

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School Attended

  • White Deer High School

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  • Cashier
  • Manager
  • Jailer


  • GED

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