Hardworking and reliable woman with strong ability in customer service skills and data entry. Offering great communication skills , ambition and detailed orientated work ethic. Organized, proactive and punctual with the ability to be team-oriented and the discipline to work on my own.
Skills
Analytical
Coordination
Work ethic
Clerical
Critical thinking
Time management
Data management
Reliable and trustworthy
Microsoft Office
Organizational skills
Active listening
Education and Training
White Deer High SchoolWhite Deer, TXExpected in 04/1996 ā āGED: - GPA:
Experience
Corner Bakery Cafe - Cashier La Habra, CA, 05/2021 - 05/2021
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Promoted specific item options to drive sales and achieve add-on purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Processed [Number] transactions per day with exceptional accuracy.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Elwyn - Manager Ardmore, PA, 03/2010 - 08/2010
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated month-end journal entries, account reconciliation and invoicing using mircosoft.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Trained employees on additional job positions to maintain coverage of roles at all times.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Generated reports to assess performance and make adjustments.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Assessed, optimized and elevated operations to target current and expected demands.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
Mitigated risk by ensuring regulatory compliance for required licensing.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cross-trained in every store role to maximize operational knowledge.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Automated office operations, managed client correspondence and tracked records.
Created weekly schedules for customer service reps to keep every shift well-staffed during holidays and busy periods.
Handled over $5000.00 in funds each day in fast-paced customer service based environment.
City Of Burbank - Jailer Burbank, CA, 01/2010 - 03/2010
Observed conduct of inmates and protected from dangers.
Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Searched prisoner cells and belongings for contraband and weapons.
Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
Issued clothing, bedding, and other authorized items to inmates.
Inspected all incoming and outgoing mail for contraband.
Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Inspected cells and conducted random searches of common areas.
Maintained appropriate control, security and well-being over those detained.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Supervised inmates during day-to-day activities.
Recommended further treatment strategies and diagnostic efforts for inmates.
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