Hardworking and reliable employee with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Clairely organized, proactive and punctual. Works well within team settings. Service-oriented employee manages Clairely accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Flexible in scheduling and committed to stellar attendance. Motivated employee with [10]-year track record of success in providing exceptional service and sales support. Offering superior customer service and computer abilities. Strong team player committed to assisting co-workers and management with all activities necessary for store success. Enthusiastic retail professional with 10 + years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Skills
POS systems
Cash drawer balancing
Issue resolution
Liquor regulations and compliance
ID verification
Scanner operations
Customer assistance
Ordering and stocking
Merchandise restocking
Cash management
Payment processing
Cash register operation
Product recommendations
Staff mentoring
Credit and cash transactions
Cash counting machine operations
Loss prevention
Training and mentoring
Effective customer upselling
Bank deposits
Coin counting
Returns and exchanges
Customer seating
Education and Training
Cornerstone Christian AcademyChestnut Mound, TN, Expected in 05/1999 – –Claire School Diploma: - GPA:
Experience
Common Spirit - Cashier Mesa, AZ, 10/2020 - 05/2021
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Verified customer identification for alcohol or tobacco purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.
Increased sales by suggesting specific complementary items to customers.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Processed all sales transactions promptly to prevent long customer wait times.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Received payments for products and issued receipts.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Maintained Claire productivity by processing cash, credit, debit and voucher program payments for customers.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Answered customer quests, provided store information and escorted to desired store areas.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Dollar General Store - Key Holder Supervisor City, STATE, 02/2020 - 08/2020
Maintained Claire merchandising standards by building attractive displays and monitoring inventory levels.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Evaluated transactions for suspected fraud.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
Operated cash register.
Sold over $[number] in merchandise in [timeframe].
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained store in clean and neat manner.
Set up visually appealing promotional displays.
Signed for incoming shipments in manager's absence.
Calculated bill totals and tax amounts.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Enhanced sales by implementing merchandising and promotional improvements.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Monitored sales performance through analysis of sales reports and comparison shopping.
Recommended improvements to store procedures.
Organized in-store promotional events.
Responded to safety and loss prevention incidents.
Sue Ann Williams - Elder Care Provider City, STATE, 01/2016 - 05/2018
Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
Logged vital signs, conditions and behaviors in [Software] for clinician review.
Kept room spaces, linens and restrooms clean and refreshed with supplies.
Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
Managed residents' activities of daily living, including bathing, dressing and personal grooming.
Protected patients and staff by consistently following infection control, emergency and security procedures.
Traveled with [Job title] to take notes and dictation at meetings.
Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Eliminated errors by reconciling [Type] statements.
Prepared food and helped patients eat to support healthy nutrition.
Recorded client status progress and challenges in logbooks and reports.
Monitored health and well-being of each client, including any significant health changes.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Educated families and patients on potential plans for [Type] care, including [Type]and [Type] options.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Led physical therapy activities such as [Type] and [Type] to help patients regain range of motion, build muscle and heal injuries.
Coached patients on [Type] at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
Assisted [Type] patients with [Task], closely monitoring conditions and safety.
Checked mail, shopped for groceries and handled bill payments.
Liaised between doctors and patients about care plans, progress and changing health conditions.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Assisted [Job title] with allocating small expenses to prepare and assess budgetary needs.
Built strong and trusting rapport with clients and loved ones.
Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
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