Born and raised in a small town of southern part of China called Guilin and moved to San Francisco in 2008. Native language is Mandarin, English as a Second language, and understand Cantonese as well.
Skills
Operations analysis
Consolidations
Shared Product Knowledge
Professional Customer Interactions
Team Player
Excellent Time Management
Accountable Retail Associate
Communication Skills
Credit Payments
Counting Cash
Basic Clerical Knowledge
Customer Service Experience
Presentation Skills, Client Relationships, Motivation for Sales.
Work History
Shopkeeper02/2008 to 07/2009 Running a colthes store – Guilin， China
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Matched purchase orders with invoices and recorded the necessary information.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Shared Product Knowledge
Professional Customer Interactions
Accountable Retail Associate
Always Friendly And Helpful
Communication Skills
Customer Service Experience
Cashier05/2009 to 07/2011 Sunset Supermarket – 2801 Vicente St, San Francisco, CA 94116
Matched purchase orders with invoices and recorded the necessary information.
Customer Service Experience
Counting Cash
In-Store Purchases
Credit Payments
Communication Skills
Always Friendly And Helpful
Waitress11/2012 to 06/2013 Tea Station – 39115 Cedar Blvd, Newark, CA 94560
Shared Product Knowledge
Professional Customer Interactions
Dedicated Team Player
Team Player
Communication Skills
Credit Payments
Excellent Communication Skills
Customer Service Experience
Operator03/2013 to Current Celebration Tours & Travel – 875 Mahler Rd, Burlingame, CA 94010
Completed and mailed bills, contracts, policies, invoices and checks.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Matched purchase orders with invoices and recorded the necessary information.
Reviewed files, records and other documents to obtain information and respond to requests.
Team Player
Excellent Time Management
Accountable Retail Associate
Communication Skills
Microsoft Word
Customer Service Experience
Education
GED: Child DevelopmentCurrentCity Collega of San Francisco-
San Francisco
