experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Organized and experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Skills
Stocking and Replenishing
Drawer Management
Bagging and Packaging
Product and Service Sales
Refund Handling
Product Restocking
Currency Sorting
Refunds and exchanges
Customer assistance
Payment collection
Guest inquiries
Payment processing
Loss prevention
Point-of-sale system operation
Cash balancing
Basic math skills
Records Maintenance
Question responses
Inventory management
Cleaning and sanitizing
Product knowledge
Currency counting
Cleaning procedures
Coupons and gift cards
Daily transaction summarizing
Written and verbal communication
Order taking
Exemplary communication
Identification Checks
Cash Drawer Management
Merchandise Restocking
Cash Register Operation
Maintaining Store Appearance
Retail Merchandising
Product upselling
Cash register operations
Credit card processing
Purchase assistance
Merchandising familiarity
Sales expertise
Shelf-cleaning
Friendly demeanor
Time management skills
Money handling
Price changes
Receipt and refund issuance
Heavy lifting
Order monitoring
Cleanliness
Monetary transactions
Safe verifications
Payment accepting
Bagging assistance
Spirit, wine and beer expertise
Multi-tasking ability
Education
Private SchoolClarksville, TN, Expected in 07/2013 ā āHigh School Diploma: - GPA:
Work History
Dignity Health - Cashier Devils Lake, ND, 04/2017 - 01/2018
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Reviewed weekly sales circulars and monitored price changes.
Assisted customers by answering questions and fulfilling requests.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Checked prices for customers and processed items sold by scanning barcodes.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers with special services, account updates and promotional options.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Omni Hotels - Hostess Rancho Mirage, CA, 03/2015 - 11/2016
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Assisted managers with quickly resolving service- and food-related issues.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept track of event finances, including initial deposits, due payments and final balances.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Checked and restocked server areas and organized and got change for front counter.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Informed servers of newly seated parties for speedy service.
Managed event contracts, including estimates, event profiles and post-event summaries.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Kohler - Deli Clerk Miramar, FL, 07/2015 - 09/2016
Maintained clean, trash-free workspaces to maximize productivity and safety.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Maintained proper signage and pricing information for displays, cases and counters.
Created appealing food arrangements for party trays and specialized orders.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Calculated total items needed to assemble party trays and placed orders for inventory.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Opened new inventory and rotated stock by dates to maintain freshness.
Listened carefully to customer instructions and prepared orders according to those preferences.
Offered product samples to customers, generating additional sales through taste-testing.
Life Care Centers Of America - Nursing Assistant Kansas City, KS, 12/2014 - 07/2015
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
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