Cashier Resume Example
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CASHIER
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Passionate and motivated, with a drive for excellence. Eleven years in customer service and money management positions.
Core Strengths
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Work Experience
Grove Bay Hospitality GroupCoral Gables , FLCashier12/2009 to 12/2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Sell tickets and other items to customers.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Stock shelves, and mark prices on shelves and items.
- Issue trading stamps, and redeem food stamps and coupons.
- Cash checks for customers.
Grove Bay Hospitality GroupMiami Beach , FLFront Desk Associate/Supervisor11/2003 to 03/2010
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Plan, schedule or supervise the work of other employees.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Arrange tours, taxis, or restaurant reservations for customers.
- Provided an elevated customer experience to generate a loyal clientele.
- Developed a reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
- Directed calls to appropriate individuals and departments.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Participated in physical inventory counts every time period.
- Folded and arranged garments in attractive displays.
- Answered multiple phones with multiple lines to make hotel reservations and to filter casinos calls.
- Received supervisor training and held position until new owners restructure the department and eliminated the position but still maintained responsibilities.
Horizon MarketCity , STATECashier03/2009 to 12/2009
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Sell tickets and other items to customers.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Stock shelves, and mark prices on shelves and items.
- Issue trading stamps, and redeem food stamps and coupons.
- Cash checks for customers.
Educational Background
High School Diploma2 2000Sierra Mountain High School, City, State
Skills
administrative, basic, bookkeeping, credit, clientele, customer service, financial, inventory, mark, money, policies, pricing, sales, supervisor, telephone, telephones, phones
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Resume Overview
School Attended
- Sierra Mountain High School
Job Titles Held:
- Cashier
- Front Desk Associate/Supervisor
Degrees
- High School Diploma 2 2000
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