Cashier Resume Example Dollar General

CASHIER

Summary

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Credit card payment processing
Report creation
Organizational strengths
System implementation
Project management abilities
Inventory control
Sales expertise
Active listening

Problem-solving abilities
Retail sales customer service
Adaptive team player
Freight operations
Stockroom procedures
Call center experience
High-energy attitude
Shipping and receiving understanding

Experience

Cashier|Dollar General - Decatur, IL|07/2010 - 12/2010

Trained new team members in cash register operation, stock procedures and customer service.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Helped customers find specific products, answering questions and offering advice.
Served needs for many patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Worked closely with front-end staff to assist customers.
Processed customer payments quickly and returned exact change and receipts.
Assisted store manager with completing end-of-day counts and securing funds to prevent loss or theft.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Properly verified customer identification for alcohol or tobacco purchases.

Customer Service Representative|Stat Tek - Decatur, IL|01/2011 - 08/2011

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Met or exceeded revenue objectives by promoting phone updates and new service plans to customers during service, account and sales follow-up calls.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Addressed customer service inquiries quickly and accurately.
Maintained revenue streams by exhausting every option before offering refunds.

1st Assistant Manager|Citi Trends - Decatur, IL|04/2012 - 09/2015

Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Processed credit and debit card payments and returned proper change for cash purchases.
Coached and developed store associates through formal and informal interactions.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Personal Health Care Assistant|DRS - Decatur, IL|06/2016 - 08/2016

Checked mail, shopped for groceries and handled bill payments.
Checked and opened mail, including bills and invoices.
Organized work projects around client's home
Made sure client's person was clean and well maintained
Cleaned houses and living spaces, ran errands and cooked meals for over [Number][Type] patients daily.
Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Laundered clothing and bedding and changed linens 5 times per week to prevent spread of infection.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Prepared food and helped patients eat to support healthy nutrition.
Assisted patients with bladder and bowel needs by helping to restroom, changing bandages, dressings and binders to promote healing.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.

Education and Training

Richland Community College||Decatur, IL|12/2011Associate of Arts: Environmental Science

Accomplishments

TroubleshootTekthrough

Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions Assisted customers over the phone regarding store operations, product, promotions and orders.
Winner of the “Citi Trends Employee of the Quarter” Award, October..
Routinely helped as many as 15+ customers each day in a high-volume retail outlet.
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales - Consistently generated additional revenue through skilled sales techniques.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Awarded 3 merit increases during the first year of employment

Resume Overview

Companies Worked For:

Dollar General
Stat Tek
Citi Trends
DRS

School Attended

Richland Community College

Job Titles Held:

Cashier
Customer Service Representative
1st Assistant Manager
Personal Health Care Assistant

Degrees

Associate of Arts : Environmental Science

Cashier Resume Example

Resume Score: 80%

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