Dedicated, hardworking restaurant management professional with extensive daily planning and
operations experience. Skilled in staff training and development. Highly proactive manager with 4
years of experience in team leadership in the restaurant and hospitality industries. Background
includes sales, management and front and back-of-the-house operations.
Strong analytical and communication skills
Supervision and training
12/2015 to Current
CarpenterROI － Needham, MA
General carpentry -Interior and exterior experience- Punch list items -Work as part of a team to produce quality work.
06/2015 to 12/2015
Irrigation techFairview Lawn Sprinkler － Nowell, MA
-Install and service commercial and residential pump and irrigation systems -Troubleshoot issues with system and correct to customers satisfaction -Winterize systems in a timely manner.
09/2011 to 06/2015
General ManagerPapa Gino's Inc Medfield － Quincy, MA
Responsible for recruiting, hiring, training, and retaining high quality team members Actively monitored and control food cost Increased sales by 15% Developed systems to ensure restaurant equipment is maintained to the highest standards in order to reduce repair costs Created staff evaluations and utilize them to coach team members Trained team members on effective methods, operations and procedures Created an environment in which guest service is priority Responsible for identifying and correcting issues with speed of service Organized fundraisers for community sports teams and organizations.
09/2009 to 02/2011
General ManagerChipotle Mexican Grill － Braintree, MA
Carefully interviewed, selected, trained and supervised staff.
Interacted positively with customers while creating a guest-centric environment l Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Conducted timely performance evaluations for all staff l Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
High School DiplomaWeymouth High School － Weymouth, MA
Attention to detail, Carpentry, Coaching Employees, Customer satisfaction, Customer service, Dependable, Inventory Control, Irrigation,Managing Operating Expenses, Marketing Plans, Organization Skills, Record Keeping, Recruiting, Sales, Scheduling, Staffing, Time management, Troubleshooting Production Issues