Career Resource Specialist Resume Example Baltimore County Office Of Workforce Development

CAREER RESOURCE SPECIALIST

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Schedule management
Travel administration
Problem resolution
Self-starter

Deadline-oriented
Microsoft Office
Spreadsheet development
Report analysis

Core Accomplishments

Calendaring

Planned all meetings and travel for CEO.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Professional Experience

Career Resource SpecialistDec 2012 to Sep 2015
Baltimore County Office of Workforce Development － Baltimore, Maryland

Manage caseload of customers, assisting with the enrollment process for state and local government one-stop career center database and resources Dialogue with customers to determine required level of services as it pertains to aspiring career goals Monitor customer activities ensuring resources are used effectively to produce gainful employment outcomes Identify individual customer needs and make referrals for escalated services as determined Greet walk in customers, answer multi-line phone system and address/respond to client questions Manage client files, create activity reports and facilitate job readiness seminars as well as skill level assessments Supervisory/Management Experience supervising team of more than 15 employees with responsibilities of managing individual time for payroll submission, disciplinary actions, new hire training and monitoring as well as new hire orientations Assisted with interviewing and hiring selection processes Handled all escalated customer complaints and/or inquires and processed requests accordingly Conducted customer account investigations to identify service malfunctions and issues; determined proper resolutions in effort to secure business relationship Assisted team with closing business sales transactions with new customers or growing existing customer accounts Coordinated potential customer business meetings; prepared and facilitated marketing presentations Performed call monitoring for team members for quality control measures Administrative Assistance Served as frontline point of contact for company executive team; greeted customers, answered phones, screened calls and accurately recorded messages Managed executive calendars, coordinated travel arrangements and secured event venues and accommodations Prepared memorandums and other correspondence from executive offices utilizing various software programs to include Word, Power Point and other web enabled programs Created filing system used to organize and maintain various company reports, including confidential reports such as earnings and budget forecasts Handled all shipping and receiving procedures, supply orders and vendor payments.

Job Service SpecialistDec 2011 to Dec 2012
State of Maryland DLLR － Baltimore, Maryland

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated all department functions for team of 50 employees.

Owner/OperatorJul 2010 to Dec 2011
Miss Maid Residential Cleaning Service － Baltimore, Maryland

Provided support for CEO and sales team in managing operation work flow.Improved communication efficiency as primary liaison between departments, clients and vendors.

Maintenance Administration SupervisorApr 2001 to Jul 2010
Verizon － Baltimore, Maryland

Successfully established effective systems for record retention by creating database for daily correspondence tracking.Provided support for CEO and sales team in managing operation work flow.Scheduled and confirmed appointments for entire management team.Developed more efficient filing systems and customer database protocols.Increased meeting efficiency by developing meeting agendas.

Maintenance AdministratorAug 1993 to Apr 2010
Verizon － Baltimore, Maryland

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

Education

Select One, English2016Morgan State University － Baltimore, Maryland

English 3.3 GPA Academic Achievement Award- English Scholarship Award, Annie Reid Award for English,

High School Diploma, General Studies1992Baltimore Polytechnic Institute － Baltimore, Maryland

Minor in Science and Engineering.

Skills

Administrative, budget, closing, client, database, filing, hiring, local government, managing, marketing, meetings, Power Point, Word, payroll, phone system, presentations, processes, quality control, receiving, sales, seminars, shipping, Supervisory, supervising, phones, travel arrangements

Resume Overview

Companies Worked For:

Baltimore County Office of Workforce Development
State of Maryland DLLR
Miss Maid Residential Cleaning Service
Verizon

School Attended

Morgan State University
Baltimore Polytechnic Institute

Job Titles Held:

Career Resource Specialist
Job Service Specialist
Owner/Operator
Maintenance Administration Supervisor
Maintenance Administrator

Degrees

Select One , English 2016
High School Diploma , General Studies 1992

Career Resource Specialist Resume Example

Resume Score: 90%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes