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Career Resource Specialist Resume Example

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CAREER RESOURCE SPECIALIST
Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights
  • Schedule management
  • Travel administration
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Microsoft Office
  • Spreadsheet development
  • Report analysis
Core Accomplishments

Calendaring 

  • Planned all meetings and travel for CEO.

Scheduling 

  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement 

  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Research 

  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Professional Experience
Career Resource Specialist Dec 2012 to Sep 2015
 Baltimore County Office of Workforce Development － Baltimore, Maryland
  • Manage caseload of customers, assisting with the enrollment process for state and local government one-stop career center database and resources Dialogue with customers to determine required level of services as it pertains to aspiring career goals Monitor customer activities ensuring resources are used effectively to produce gainful employment outcomes Identify individual customer needs and make referrals for escalated services as determined Greet walk in customers, answer multi-line phone system and address/respond to client questions Manage client files, create activity reports and facilitate job readiness seminars as well as skill level assessments Supervisory/Management Experience supervising team of more than 15 employees with responsibilities of managing individual time for payroll submission, disciplinary actions, new hire training and monitoring as well as new hire orientations Assisted with interviewing and hiring selection processes Handled all escalated customer complaints and/or inquires and processed requests accordingly Conducted customer account investigations to identify service malfunctions and issues; determined proper resolutions in effort to secure business relationship Assisted team with closing business sales transactions with new customers or growing existing customer accounts Coordinated potential customer business meetings; prepared and facilitated marketing presentations Performed call monitoring for team members for quality control measures Administrative Assistance Served as frontline point of contact for company executive team; greeted customers, answered phones, screened calls and accurately recorded messages Managed executive calendars, coordinated travel arrangements and secured event venues and accommodations Prepared memorandums and other correspondence from executive offices utilizing various software programs to include Word, Power Point and other web enabled programs Created filing system used to organize and maintain various company reports, including confidential reports such as earnings and budget forecasts Handled all shipping and receiving procedures, supply orders and vendor payments.
Job Service Specialist Dec 2011 to Dec 2012
 State of Maryland DLLR － Baltimore, Maryland

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated all department functions for team of 50 employees.
Owner/Operator Jul 2010 to Dec 2011
 Miss Maid Residential Cleaning Service － Baltimore, Maryland

Provided support for CEO and sales team in managing operation work flow.Improved communication efficiency as primary liaison between departments, clients and vendors.
Maintenance Administration Supervisor Apr 2001 to Jul 2010
 Verizon － Baltimore, Maryland

Successfully established effective systems for record retention by creating database for daily correspondence tracking.Provided support for CEO and sales team in managing operation work flow.Scheduled and confirmed appointments for entire management team.Developed more efficient filing systems and customer database protocols.Increased meeting efficiency by developing meeting agendas.
Maintenance Administrator Aug 1993 to Apr 2010
 Verizon － Baltimore, Maryland

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Education
Select One, English 2016 Morgan State University － Baltimore, Maryland

English 3.3 GPA Academic Achievement Award- English Scholarship Award, Annie Reid Award for English,
High School Diploma, General Studies 1992 Baltimore Polytechnic Institute － Baltimore, Maryland

Minor in Science and Engineering.
Skills

Administrative, budget, closing, client, database, filing, hiring, local government, managing, marketing, meetings, Power Point, Word, payroll, phone system, presentations, processes, quality control, receiving, sales, seminars, shipping, Supervisory, supervising, phones, travel arrangements

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Resume Overview

Companies Worked For:

  • Baltimore County Office of Workforce Development
  • State of Maryland DLLR
  • Miss Maid Residential Cleaning Service
  • Verizon

School Attended

  • Morgan State University
  • Baltimore Polytechnic Institute

Job Titles Held:

  • Career Resource Specialist
  • Job Service Specialist
  • Owner/Operator
  • Maintenance Administration Supervisor
  • Maintenance Administrator

Degrees

  • Select One , English 2016
    High School Diploma , General Studies 1992

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