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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enjoy a challenge and consistently achieve high standards and exceed project objectives through effectively working as a team player—bilingual English - Arabic.

Skills
  • Document management
  • Operational leadership
  • Staff Training
  • Annual evaluations
  • Assessments and qualifications
  • Program Leadership
  • Hiring and Recruitment Knowledge
  • Team Leadership
  • Strategic planning
  • Customer service experience
Work History
02/2020 to Current
Career Pathways Program Supervisor Aaa Auto Club Charleston, SC,
  • Supervise the Career Pathways staff and assist the Education Supervisor in the program development, planning and management of the Career Pathways program.
  • Responsible for the day-to-day operations of the program.
  • Collect and maintain program data and ensure compliance with funder requirements.
  • Work with Education Supervisor to draft grant reports.
  • Provide supportive services to students enrolled in the program; assess student needs, employment and educational goals.
  • Work with Employment Navigators to address student barriers, problem solve transportation and child care concerns, explore career and training opportunities, make referrals to community and educational agencies.
  • Ensure that the program empowers each student to increase their abilities to meet their education/employment goals throughout the course of the program.
  • Develop data management spreadsheet to track student assessments and goal attainment.
  • Collect, monitor and analyze student information such as: assessment tests, goals, to assist students in development career, and academic plans.
  • Facilitate and schedule team workshops, and plans work readiness courses.
  • Build and maintain relationships with community partners, educational organizations, and employers.
01/2018 to 01/2020
Insurance Sales Agent Algonquin Salem, NH,
  • Obtained client information by answering telephone calls; interviewing clients; verifying information & Determine eligibility by comparing client information to requirements.
  • Calculated quotes and educated potential clients on insurance options by customizing insurance programs to suit their needs, & contact underwriter and submit forms to obtain binder coverage.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Inspected property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
  • Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
  • Updated job knowledge by studying new product descriptions, and participate in educational opportunities.
12/2016 to 01/2018
Customer Service Representative Dierbergs Markets Wentzville, MO,
  • Responded to telephone calls via a multi-line phone system and email requests from the public regarding transit routes, schedules and fare information by retrieving information from various sources including schedules, run sheets, and maps.
  • Responded calmly and cooperatively in unusual and difficult circumstances which may include emergency calls, customers with language or speech barriers, angry or upset customers and customers with special needs.
  • Directed customers to their destination by the quickest and most convenient transit route, indicate the location of passenger stops and inform customers of transfer rules, regulations and fares.
  • Recorded customer comments, complaints, recommendations and commendations via COM database. Accurately balanced cash drawer at the end of every shift.
  • Performed general office duties including typing, filing, assembling, copying, and process incoming and outgoing mail.
  • Managed monthly pass programs as required by DART procedures to include Employer Supported Program (ESP), Pass Sales Outlets (PSO) and Opportunity Thru Transit (OTT), by processing client applications, & determine approval/denial status.
  • Managed the inventory and distribution of passes, notify clients and agencies of eligibility status, maintain database(s) of client information and issue photo ID cards as requested.
  • Updated website with various information such as detour notices, press releases, & weather advisories.
06/2015 to 09/2016
Manager Trainee Epworth Children And Family Services Saint Louis, MO,
  • Successfully completed the Enterprise management trainee program.
  • Maintained different sales techniques, and rewarded multiple times for being top sales performer in the region.
  • Assisted in finding solutions for customers & delivered superior customer service.
  • Assisted in building long-lasting relationships with business partners and decisionmakers such as dealerships & auto repair car shop.
02/2012 to 09/2014
Program Assistant United Nation-IOM City, STATE,
  • Provided thematic assessment of refugees and internal displaced persons (IDPs).
  • As member of the Rapid Assistance & Response team, met with refugees and used surveys and questionnaires to determine humanitarian needs.
  • Managed distribution of non–food items in difficult and often dangerous locations.
  • Developed delivery schedule, and coordinated logistics, finances, operations, and security with local authorities, agencies, and camp managers.
  • Prepared detailed summary reports.
  • Dealt with refugees from variety of countries, cultures, and languages.
  • Managed distribution for groups of up to 500 refugees per day.
  • Represented IOM at planning meetings.
Education
Expected in 06/2011
Bachelor of Science: IT
University of Kurdistan - Iraq-Erbil,
GPA:
Certifications
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • University of Kurdistan

Job Titles Held:

  • Career Pathways Program Supervisor
  • Insurance Sales Agent
  • Customer Service Representative
  • Manager Trainee
  • Program Assistant

Degrees

  • Bachelor of Science

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