Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enjoy a challenge and consistently achieve high standards and exceed project objectives through effectively working as a team player—bilingual English - Arabic.
Skills
Document management
Operational leadership
Staff Training
Annual evaluations
Assessments and qualifications
Program Leadership
Hiring and Recruitment Knowledge
Team Leadership
Strategic planning
Customer service experience
Work History
02/2020 to Current
Career Pathways Program Supervisor Aaa Auto Club – Charleston, SC,
Supervise the Career Pathways staff and assist the Education Supervisor in the program development, planning and management of the Career Pathways program.
Responsible for the day-to-day operations of the program.
Collect and maintain program data and ensure compliance with funder requirements.
Work with Education Supervisor to draft grant reports.
Provide supportive services to students enrolled in the program; assess student needs, employment and educational goals.
Work with Employment Navigators to address student barriers, problem solve transportation and child care concerns, explore career and training opportunities, make referrals to community and educational agencies.
Ensure that the program empowers each student to increase their abilities to meet their education/employment goals throughout the course of the program.
Develop data management spreadsheet to track student assessments and goal attainment.
Collect, monitor and analyze student information such as: assessment tests, goals, to assist students in development career, and academic plans.
Facilitate and schedule team workshops, and plans work readiness courses.
Build and maintain relationships with community partners, educational organizations, and employers.
01/2018 to 01/2020
Insurance Sales AgentAlgonquin – Salem, NH,
Obtained client information by answering telephone calls; interviewing clients; verifying information & Determine eligibility by comparing client information to requirements.
Calculated quotes and educated potential clients on insurance options by customizing insurance programs to suit their needs, & contact underwriter and submit forms to obtain binder coverage.
Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Inspected property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Updated job knowledge by studying new product descriptions, and participate in educational opportunities.
12/2016 to 01/2018
Customer Service RepresentativeDierbergs Markets – Wentzville, MO,
Responded to telephone calls via a multi-line phone system and email requests from the public regarding transit routes, schedules and fare information by retrieving information from various sources including schedules, run sheets, and maps.
Responded calmly and cooperatively in unusual and difficult circumstances which may include emergency calls, customers with language or speech barriers, angry or upset customers and customers with special needs.
Directed customers to their destination by the quickest and most convenient transit route, indicate the location of passenger stops and inform customers of transfer rules, regulations and fares.
Recorded customer comments, complaints, recommendations and commendations via COM database. Accurately balanced cash drawer at the end of every shift.
Performed general office duties including typing, filing, assembling, copying, and process incoming and outgoing mail.
Managed monthly pass programs as required by DART procedures to include Employer Supported Program (ESP), Pass Sales Outlets (PSO) and Opportunity Thru Transit (OTT), by processing client applications, & determine approval/denial status.
Managed the inventory and distribution of passes, notify clients and agencies of eligibility status, maintain database(s) of client information and issue photo ID cards as requested.
Updated website with various information such as detour notices, press releases, & weather advisories.
06/2015 to 09/2016
Manager TraineeEpworth Children And Family Services – Saint Louis, MO,
Successfully completed the Enterprise management trainee program.
Maintained different sales techniques, and rewarded multiple times for being top sales performer in the region.
Assisted in finding solutions for customers & delivered superior customer service.
Assisted in building long-lasting relationships with business partners and decisionmakers such as dealerships & auto repair car shop.
02/2012 to 09/2014
Program AssistantUnited Nation-IOM – City, STATE,
Provided thematic assessment of refugees and internal displaced persons (IDPs).
As member of the Rapid Assistance & Response team, met with refugees and used surveys and questionnaires to determine humanitarian needs.
Managed distribution of non–food items in difficult and often dangerous locations.
Developed delivery schedule, and coordinated logistics, finances, operations, and security with local authorities, agencies, and camp managers.
Prepared detailed summary reports.
Dealt with refugees from variety of countries, cultures, and languages.
Managed distribution for groups of up to 500 refugees per day.
Represented IOM at planning meetings.
Education
Expected in 06/2011
Bachelor of Science: IT University of Kurdistan - Iraq-Erbil, GPA:
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