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Care Giver Resume Example

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CARE GIVER
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience.Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Flexible schedule and availability
  • Negotiation
  • Verbal and written communication
  • Detail-oriented
  • Customer-oriented
  • Exceptional time management skills
  • Cash handling and management
  • People-oriented
  • Positive and friendly
  • Quick learner
  • Motivated team player
  • Key holder experience
  • Strong interpersonal skills
Work History
05/2018 to Current
Care GiverKeeton Family – Richmond, VA
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Conferred with Specialists to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Determined specific needs and provided most appropriate level of services to ensure well-being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Kept clients engaged in social networks and communities.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
02/2013 to Current
Weekend Manager /Server TrainerThe Tavern At Triangle Park – Richmond, United States
  • 7+ years leadership experience.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Maintained exceptional customer service standards throughout every shift.
  • Responded to customer inquiries with patience and Grace to establish excellent first impression.
  • Recruited, trained and motivated staff to achieve Daily objectives.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Memorized restaurant wine stock and appropriate entree pairings.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Managed wait staff of 5+, serving 20 tables daily.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated on hiring and termination decisions with management.
10/2018 to 02/2019
Customer Service RepresentativeAllianz Global Assistance – Richmond, VA
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Effectively managed high-volume of inbound and outbound customer calls using both conflict management and Prioritizing requests.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
02/2012 to 03/2015
Medical ReceptionistHenrico Pediatrics - Henrico Doctors Hospital – Richmond, VA
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for over 100+ patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Completed and filed financial documentation for accounting purposes.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Education
06/2011
High School Diploma
Douglas Freeman - Henrico, VA
Transferred To VCU After Completion of GEN ED. J Sargeant Reynolds Community College - Richmond, VA
Bachelor of Social Work: Medical Social WorkVirginia Commonwealth University - Richmond, VA
  • Selected as an undergrad (1 out of 2 students TOTAL) To have an upperclassmen placement for Lower Level Field Work
  • MCV ICU- Trauma Survivors Network
  • On track for accelerated Masters Degree
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Resume Overview

Companies Worked For:

  • Keeton Family
  • The Tavern At Triangle Park
  • Allianz Global Assistance
  • Henrico Pediatrics - Henrico Doctors Hospital

School Attended

  • Douglas Freeman
  • J Sargeant Reynolds Community College
  • Virginia Commonwealth University

Job Titles Held:

  • Care Giver
  • Weekend Manager /Server Trainer
  • Customer Service Representative
  • Medical Receptionist

Degrees

  • High School Diploma
    Transferred To VCU After Completion of GEN ED.
    Bachelor of Social Work : Medical Social Work

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