, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable Financial Service Representative with strong ability in customer Service and paying attention to details. Offering honesty, accuracy and efficiency in processing transactions. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Cash handling
Loan applications
Financial services
Cash management
Account documentation
Account maintenance
Customer relationship building
Teller transactions
Conflict resolution
Relationship building
Work ethic
Cash dispenser operation
Currency and coin counter
Exceptional customer service
Excellent communication skills
Safe and vault operation
Strong sense of banking ethics
Energetic
Flexible
Approachable
Friendly
Practiced knowledge of bank security systems
Reliable
Experience
Care Giver, 08/2013 to 09/2020 The Mentor Network – Bluffdale, UT,
Secured indoor and outdoor premises to protect children under care.
Discussed new developments, misbehavior and concerns with parents.
Balanced schedules to provide optimal rest, play and educational periods.
Enforced rules to teach manners and maintain safe environment.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Led children in tidying up, handwashing and dressing to teach responsibility.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Kept children safe and secure at all times.
Assisted children in development of social, communication and problem-solving skills.
Transporting to and from school on time.
Teaching basic skills such as color, shape, letter and number recognition, personal hygiene and social skills.
Attend to their basic needs by feeding them, dressing them, and changing their diapers.
Answer phone's to help Members or transfer if needed.
Help Members at the drive thru.
Cash checks and payout money after verifying that the signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Maintain cash limits at all times.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand and using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Count, verify, and post armored car deposits.
Receive and count daily inventories of cash, drafts, and travelers checks.
Prepare and verify cashier's checks.
Monitor bank vaults to ensure cash balances are correct.
Carry out special services for customers, such as ordering bank cards and checks.
Identify transaction mistakes when debits and credits do not balance.
Resolve problems or discrepancies concerning customers accounts..
Receive mortgage and loan payments
Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks.
Preform closing procedures.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Processed sales referrals and promoted bank services and products.
Adhered to regulatory and company security and audit procedures.
Maintained optimal financial controls by securing funds and making accurate transactions.
Balanced daily cash deposits and vault inventory with zero error rate.
Recommended additional products, services and benefits for customers.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Loaded consumer loan applications.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Entered member transaction data into online banking software.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Adhered to financial services security and audit procedures.
Warmly welcomed customers and offered pleasant service during entire transaction.
Processed cash withdrawals.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Verified amounts and integrity of every check or funds transfer.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Delivered prompt, accurate and excellent customer service.
Explained bank services, financial products and applicable fees to customers.
Teller, 06/2006 to 12/2009 First National Bank Texas – Irving, TX,
Preform opening and closing procedures.
Greet customers as they enter the branch.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds available.
Receive checks and cash for deposit, verify amounts, and check for accuracy of deposit slips.
Enter customers transactions into computers to record transactions and issue computer- generated receipt.
Processed cash deposits and withdrawals.
Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Maintain cash limits at all times.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Process and maintain records of customer loans.
Count, verify, and post armored car deposits.
Monitor bank vaults to ensure cash balances are correct.
Receive and count daily inventories of cash, drafts, and travelers checks.
Prepare and verify cashier's checks.
Carry out special services for customers, such as ordering bank cards and checks.
Process transactions such as automated teller transactions, night deposits, and mail deposits.
Identify transaction mistakes when debits and credits do not balance.
Resolve problems or discrepancies concerning customers accounts.
Receive mortgage and loan payments verifying payment dates and amount due.
Maintained optimal financial controls by securing funds and making accurate transactions.
Adhered to regulatory and company security and audit procedures.
Recommended additional products, services and benefits for customers.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Adhered to financial services security and audit procedures.
Warmly welcomed customers and offered pleasant service during entire transaction.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Processed treasury and tax payments.
Financial Service Representative, 11/1998 to 04/2006 Nevada Federal Credit Union (One Nevada) – City, STATE,
Preform opening and closing procedures.
Greet Members upon entering the branch.
Determine Members Financial Service needs and prepare proposals to sell services that address these needs.
Prepare forms or agreements to complete sales.
Thoroughly and accurately complete all paying and receiving transactions, data entry and all pertinent information.
Follow internal controls procedures for production of debit and ATM cards.
Promote Credit Union products to meet sale goals.
Help members with their inquiries, research requests, and member issues in a timely manner.
Issue cashier checks after checking if funds are available.
Process fraud claims.
Authorize fee refunds within approved limits.
Control, maintain and secure all cash and consignments as assigned.
Balance daily transactions accurately and in a timely manner.
Complete data entry, preform transactions, open and close IRA accounts And certificates.
Train and help new employees.
Approve and establish Credit Union membership for qualified non members.
Assist members with minor technical issues with on mobile and online applications.
Maintain confident of member information.
Complete debit card, withdrawal limit increases and wire transfers within limits.
Process loan application, communicate loan decisions in a timely manner. Review documents and disperse loan to member.
Approve share and certificate loans, within established limits.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Opened new customer accounts, including checking, savings and lines of credit.
Identified and reported suspicious behavior to security personnel as appropriate.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Explained bank services, financial products and applicable fees to customers.
Education and Training
GED: , Expected in 12/1986 Clover Park Technical College - Lakewood, WA, GPA:
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