Care Giver Resume Example Adult Tendercare

CARE GIVER

Professional Summary

I am a performance driven professional seeking employment as a Medical Receptionist or Customer Service Representative. I love to travel and have a great interest of diversity and multicultural awareness and adaptability. I am a great communicator with the ability to interact with patients, customers, clients and potential clients. I show everyday proven leadership skills and I am a resourceful self-starter with the ability to work independently or within a team. I have 20 years of customer service and client care experience during which I facilitated and directed communication of information to customers, family members, clients and staff. I have served as Office Manager, Retail Merchandiser, Primary Care Provider, and Personal Care Attendant and I have also been a Skilled Licensed Cosmetologist. I am an energetic and exceptional team leader who is reliable and enthusiastic to learn new skills and training to further my advancement and that of my employer.

Certifications

Customer Service
HIPPA
Efficient
Reliable
Multiphone
CPR Certified
Punctual
Basic computer
Organizational
Responsible
Time Management
Attention to detail
Courteous
Teamwork
Supervising
Copier and fax
Basic Math

Skills

Attention to detail
Punctual
Deadline driven
Documentation and reporting
Relationship building
Patient scheduling
Personable and outgoing

Customer service-oriented
Time management
Appointment setting
Pleasant demeanor
Social media knowledge
Filing and data archiving

Work History

Care Giver, 10/2008 to Current
Adult Tendercare – Springfield, MO

Supervised over 50 mentally and physically challenged disabled adults in a structured setting.
Cared for up to 39 different clients each day for the last ten years. However our client count has had its highs and lows extending up to 60 per day.
Maintained all confidential personnel files, license and CPR compliance records.
Experienced care with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's, Autism, Down Syndrome, Rett's Syndrome, Angelman's Syndrome and several other diagnoses.
Encouraged creative thinking, problem solving, and empowerment as part of the daily group to improve morale and self esteem in clients daily lives.
Initiated daily activities, craft time and made a difference on a daily basis in a positive manner to each client.
Encouraged clients to engage in the fun by promoting joy and laughter.
Recognized each clients individual unique abilities and engaged with them on their own special level.

Secretary, 04/2004 to 03/2006
McGinnis Construction – Springfield MO, MO

Carefully wrote down all phone messages and relayed them to the appropriate personnel.
Received and routed business correspondence to correct department or staff member.
Provided clerical support to company employees, including copying, faxing and file management.
Ordered and distributed office supplies while adhering to a fixed office budget.
Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Coordinated office inventory by restocking supplies and placing purchase orders.
Answered telephone inquiries from clients, vendors and the public.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Cosmetologist, 02/1991 to 11/1996
International Hair Designers – Springfield MO, MO

Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Grew client average by 35% over 6 months with a great work ethic and attitude.
Maintained clients' treatment records.
Inventoried, ordered and stocked salon product line.
Offered appointment information updates to guests in a polite and courteous manner.
Communicated effectively with management concerning important customer issues.
Handled client complaints calmly and professionally and worked to satisfy their intended outcome.
Followed my assigned opening and closing procedures for each appointment and daily schedules.
Followed through with client requests in a timely manner.
Directed telephone calls to appropriate departmental personnel.
Called clients to confirm upcoming appointments.
Managed all front desk tasks, including the maintenance of client records.
Performed inventory and restocking assignments as necessary.
Recorded inventory sales into the salons income report.
Answered a high-volume, multi-line telephone promptly and courteously.
Remained polite when speaking with difficult guests on the phone.
Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
Maintained work area in a clean and neat fashion to stay productive.
Maintained a solid knowledge of all salon products and services.
Worked with clients of all types to increase number of clients.

Skills

Attention to detail, Basic, Interpersonal, CPR certified, clients, Customer Service, fax, Math, Organizational, Copier, structured, Supervising, Teamwork, Time Management

Education

High School Diploma: 1986
Republic High School - Republic, MO

Licensed Cosmetologist and Nail Tech: Cosmetology, 1989
School of Cosmetology - Springfield MO

Additional Information

When I am not working I most enjoy spending time with my four grandchildren and family. I love to travel and seek new adventures whenever possible. I look forward to a new career wherever that may lead and the newest adventure in this chapter of life. I have always loved and cared for people and willing to continue to do so.

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Care Giver Resume Example

Resume Score: 100%