care coordinator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.
Skills
Active Listening.
Communication.
Computer Skills.
Customer Service in person and via phone 8+ years
Problem-Solving.
Customer Service
Listening
Problem-Solving
Phone 8
Compassionate patient care
First-aid and CPR
Adaptable under pressure
Diabetes management
Tracking specimens
Sharps disposal
Biohazard waste disposal
HIPAA
Data entry
Quality control
Medical records maintenance
Organization
Planning and coordination
Experience
09/2020 to CurrentCare CoordinatorCoda | Hillsboro, OR,
Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
Worked with supervisory medical staff to review cases and improve care.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Assisted with meal planning to meet nutritional plans.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Scheduled recurring service appointments to provide client care as needed.
Recorded client status progress and challenges in logbooks and reports.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Provided ongoing compassionate patient care for each client.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Monitored health and well-being of each client, including any significant health changes.
Built strong and trusting rapport with clients and loved ones.
01/2018 to 09/2020Front Office AssistantAmplifon Usa | Billings, MT,
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Conducted patient intake interviews to collect medical information and insurance details.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Updated group medical records and technical library to support smooth office operations.
Prepared and sent financial statements to support bookkeeping functions.
Processed patient payments and scanned identification and insurance cards.
Set up appointments for physician visits and procedures using calendar software.
Observed strict HIPAA guidelines at all times according to company policy.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Handled all office supply ordering including ink cartridges, toner and paper
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Informed patients of financial responsibilities prior to rendering services.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Straightened up the waiting room so that it remained neat and organized.
02/2012 to 01/2018Certified PhlebotomistTridentusa Health Services | Medford, MA,
Conducted bleeding time tests and updated results into paper or electronic charts.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Maintained fully-stocked phlebotomy cart, carrier and station.
Labeled blood vials with critical information like time of collection, date and patient name.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Coordinated workflow based on stat, schedule, or outpatient needs.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Verified collection orders and communicated discrepancies to nurses.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Interviewed patients and analyzed and documented medical records to update and file documents.
Education and Training
Expected in to to | PhlebotomyMountain Empire Community College, Big Stone Gap, VA, GPA:
Expected in to to GED | Gate City High School, Gate City, VAGPA:
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