Ambitious, detail oriented healthcare professional who thrives in a fast-paced environment. Strengths include providing high level of customer service.
Skills
Multidisciplinary team collaboration
Case management
Education and Training
University of DelawareNewark, DEExpected in 05/2023 – –MBA:Healthcare Management - GPA:
University of DelawareNewark, DEExpected in 05/2015 – –Bachelor of Science:Exercise Science, Exercise Physiology - GPA:
Experience
Easter Seals Hawaii - Care Coordinator Keaau, HI, 03/2018 - Current
Serve as a care coordinator for Penn Passport, an annual membership program that provides patients with facilitated services, concierge primary care and aeromedical evacuation coverage.
Provide care coordination services for Patient Facilitated Services Members, whose membership consists of major philanthropic donors to Penn Medicine and the University of Pennsylvania.
Manage day-of operations for Penn Medicine’s Executive Health Program, a one day comprehensive self-pay evaluation for busy executives.
Benchmarked nine of the nations’ top academic medical centers via phone interviews to assist in developing the new service model for Penn Medicine’s state of the art 500 bed inpatient pavilion, and presented findings to Penn Medicine Senior Leadership.
Manage care for seventy-five United State Diplomats requiring direct lines of communication with the Department of State Medical Bureau, Secretary and Undersecretary of State.
Salesforce Health Cloud super user and dedicated point of contact when issues arise.
Helped create Salesforce Health Cloud usage/documentation standards, and conducted training and education sessions across all PSS departments.
Co-manage data projects involving the Office of Development, Marketing and Business Development to ensure that patient data is aligned between CRM tools (Salesforce and Atlas) and Epic Cadence EMR.
Schedule and expedite appointments, coordinate phone calls and/or telemedicine visits, assist with remote medical second opinions, triage Emergency Room visits, work with security to provide additional privacy/services to easily recognizable patients, etc.
Verify insurance benefits and educate patients on financial responsibilities.
Work with patient access analysts to create workflow that will be implemented throughout the Main Line Health system.
Work with Raintree, Soarian Smart Chart, Soarian EDM, Invision, nThrive Claims and Billing Solutions, and Navinet to fulfill day-to-day duties such as verifying insurance and registering patients.
Adventist Health System - Therapy Aide II Hoffman Estates, IL, 01/2016 - 06/2017
Worked with Physical, Occupational, and Speech therapists to deliver the best care to patients.
Checked patient’s vitals and ask for chief complaints.
Administrative duties including but not limited to: answering phones, keeping statistics relative to patients, scheduling patients, and collecting copays.
Time geriatric water aerobics and chair aerobics instructor at Brandywine Senior Living Facilities.
MedRisk - Patient Advocate City, STATE, 10/2015 - 01/2016
MedRisk is a company dedicated to getting injured workers back to their jobs as soon as possible.
Scheduled an average of 15 patients per day for their initial evaluations for a multitude of therapies.
Worked directly with patients, insurance carriers, and physical medicine providers to ensure patients are scheduled without delay.
Additional Information
AWARDS:
, HealthNetwork Foundation, Exceptional Care Award 2020
The HealthNetwork Foundation is a nonprofit that connects CEOs and business leaders with top hospitals and doctors, and annually honors five hospital staff members from around the country with the Exceptional Care Award and a donation to support their department operations.
Activities and Honors
HealthNetwork Foundation, Exceptional Care Award 2020
The HealthNetwork Foundation is a nonprofit organization that connects CEOs and business leaders with top hospitals and doctors, and annually honors five hospital staff members from around the country with the Exceptional Care Award and a donation to support their department operations.
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