Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Compassionate professional with a naturally therapeutic style and ability to connect with those in widely diverse backgrounds and economic status. Respected leader, able to build highly motivated treatment teams focused on empowering children and families to achieve their goals.

  • Risk Management and Crisis Intervention
  • Quality assurance
  • Organizational skills
  • Strategic planning
  • Scheduling
  • Team leadership
  • Case management
  • Conflict resolution
  • Care planning
Work History
01/2019 to Current
Care Coordinator Northern Arizona Healthcare Sedona, AZ,
  • Conducts strengths-based, culturally competent and family-centered mental health rehabilitation services and/or case management assessments gathering information from family, consumer, significant others and involved agencies.
  • Performs ongoing assessments to evaluate mental health needs, working with multidisciplinary teams to develop, initiate, manage and modify individualized plans of care.
  • Manages care from admission to discharge, including Consumer assessments, care planning, health education and discharging support to provide comprehensive care.
  • Facilitates risk assessment and crisis management as needed for Consumer and their families.
  • Leads, manages and works with the treatment team to provide appropriate coordinated care services to consumers and their families and to address the consumer needs advocating for stabilizing services and connecting the consumer to beneficial resources within the community.
  • Collaborates with external stakeholders to create and provide appropriate treatment planning and interventions for Consumer and family stability.
  • Provides therapy and/or IHBS services as appropriate within scope of practice.
  • Coordinates and facilitates Child and Family Team (CFT) meetings, completes the Plan of Care or CFT Planning to assist in implementation of interventions and consumer recovery.
  • Provides outreach, advocacy, and rehabilitative services needed for ongoing cases and in crisis intervention.
  • Facilitates a collaborative relationship among child/youth/his/her family and involved serving systems.
  • Ability to support Consumer and family with psychiatric crisis and basic needs emergencies by mobilizing the treatment team and confirming that family emergency/crisis is stabilized and resolved.
  • Knowledge of system navigation (DSS, DMH, DCFS) for child and family services.
06/2015 to Current
Clinician Horizon Health And Wellness Apache, AZ,
  • Provides clinical services to children and adolescents through assessment, planning and implementation of mental health services based on the needs of the youth and families.
  • Responds to crisis situations in a timely manner to provide safety and stabilization to consumers.
  • Facilitates risk assessments and collaborates with other Hathaway-Sycamores team members in developing a safety plan and treatment planning.
  • Utilizes and encourages parent/s and family expertise in problem solving around specific needs, culture and patterns of consumer.
  • Modifies and adjusts individual intervention techniques to assist consumers in utilizing appropriate coping skills, as well as modeling for parents individualized interventions for consumer stabilization and empowerment.
  • Develops, maintains and uses a working knowledge of the ethnic and cultural differences, practices and values of the consumer's families in order to better understand their needs and provide appropriate services.
  • Provides services in the field, at home, in the school and/or in the community to promote stabilization and consistent with program requirements.
  • Increase family and consumer advocacy through empowerment.
  • Working with child and families with severe and chronic mental illness in Full-Service Partnership (FSP) Programs.
06/2011 to 06/2015
Therapeutic Behavioral Specialist Five Acres City, STATE,
  • Demonstrated and modeled effective childcare and crisis intervention skills for parents/caretakers.
  • Translated treatment objectives into treatment techniques for implementation into the consumer’s program including behavioral contracts, audio-visual cues, and other adaptive ways for consumer to express their feelings and develop better coping skills.
  • Facilitated interactions between child and parent/caretakers while also modeling appropriate coping skills to the children and parents/caretakers/staff.
  • Maintained working knowledge of program standards and policies of Five Acres and Community Care Licensing.
  • Maintained confidentiality of consumers and families receiving services.
  • Maintained a caseload and meet weekly expectation of billable hours.
  • Worked with severely emotionally disturbed (SED) children, adolescents and their families.
06/2008 to 06/2011
Rehabilitation Counselor/Case Manager Community Research Foundation City, STATE,
  • Assisted consumers with severe chronic mental illness and dual diagnosis through a community based approach transition into the greater community; an independent living facility or obtain their own apartment.
  • Facilitated rehabilitation groups teaching symptom management and independent skills including Functional Adaptation Skills Training (FAST), DBT, Socialization, Wellness and Art Therapy.
  • Developed and created treatment and recovery plans with consumers to support consumers in accomplishing their goals using Motivational Interviewing.
  • Provided psycho-social rehab services focusing on consumer’s strengths and attributes.
  • Provided assistance with intakes, discharges, collateral contacts and medication management.
  • Provided crisis intervention services as needed and refers current and former consumers to resources and support services as need including Medical and SSI.
  • Worked closely with treatment team, including Substance Abuse Counselor, Housing Coordinator, Psychologist, client’s psychiatrist and Peer Specialists to provide consumers with continuity of care to implement consumer’s plan to recovery.
Expected in 05/2015
Master of Arts: Marriage And Family Therapy
Pacific Oaks College - Pasadena, CA

Emphasis in African American Children and Families

Expected in 05/2008
Master of Arts: Education
San Diego State University - San Diego, CA

Emphasis in Social Justice and Multicultural Counseling


Licensed Marriage and Family Therapist, June 2019

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Resume Overview

School Attended

  • Pacific Oaks College
  • San Diego State University

Job Titles Held:

  • Care Coordinator
  • Clinician
  • Therapeutic Behavioral Specialist
  • Rehabilitation Counselor/Case Manager


  • Master of Arts
  • Master of Arts

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