Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic Healthcare Professional with more than 8 years of experience in customer service, office operations, healthcare, and creating schedules. Achieved a Bachelor's Degree specialized in Healthcare Leadership and Management from National Louis University. Knowledgeable in Microsoft Products such as Excel, Word, and Outlook. Seeking a new opportunity where I can utilize my years of experience in Customer Service and Medical Background to achieve a leadership role within Healthcare.

  • Care planning
  • Patient education
  • Intake and discharge
  • Administrative support
  • Staff supervision
  • Schedule management
  • Healthcare delivery
  • Records maintenance
  • Staff Development and precepting
  • Broad medical terminology knowledge
  • Experienced with insurance verification, medical records and medical terminology
  • Managed Care System
Care Coordinator, 12/2019 - Current
Spectrum Health Systems, Inc. Pittsfield, MA,
  • Communicated with primary care physicians or emergency care providers to relay patient needs.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Certified Nursing Assistant, 12/2018 - 06/2019
Witham Health Services Indianapolis, IN,
  • Supported patients with daily hygiene requirements such as bathing and grooming Protected patients, families and staff from infection by cleaning and sanitizing rooms and equipment.
  • Responded to patient alarms and requests to assess needs and obtain necessary care for medical and personal concerns.
  • Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
  • Worked with physicians and nursing team members to support diagnostic procedures by obtaining specimens, collecting vitals and maximizing patient comfort.
  • Delivered outstanding care based on physical, psychological, educational, and emotional needs of the patient.
  • Collected information about special dietary requirements, assessed meals, documented intake and assisted with feeding to promote proper patient nutrition.
Patient Access Specialist and Administrative Assistant, 02/2017 - 06/2018
Cubic Corporation Home, IN,
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Prepared prescription refill requests on behalf of the physician Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
  • Ensured proper entry and processing of patient prescriptions in company system.
  • Managed daily office operations and maintenance of sterile equipment for a 30-bed hospital unit.
  • Coordinated all department functions for a clinical unit Coordinated admission and discharge processes and prepared medical records and agreement packets.
  • Administered customer service by answering phones, responding to questions and requests, facilitating internal communications and overseeing reception.
  • Organized, updated and maintained patient charts Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Customer Service Team Lead, 10/2014 - 06/2016
CVS Pharmacy City, STATE,
  • Answered customers' questions and addressed problems.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Verified patient data and billing information.
  • Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Immediately escalated issues to correct individuals when typical procedures did not achieve resolution.
Education and Training
Associate of Arts: Liberal Studies, Expected in 05/2017
Malcom X College - Chicago, IL,
Bachelor of Science: Healthcare Leadership, Expected in 04/2020
National Louis University - Chicago, IL,
Activities and Honors

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School Attended

  • Malcom X College
  • National Louis University

Job Titles Held:

  • Care Coordinator
  • Certified Nursing Assistant
  • Patient Access Specialist and Administrative Assistant
  • Customer Service Team Lead


  • Associate of Arts
  • Bachelor of Science

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