Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
- Excellent work ethic
- Skilled problem solver
- Motivated team player
- Quick learner
- Planning and organization
- Detail-oriented
- Positive and friendly
- Natural leader
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- Strong conflict resolution skills
- Retail sales
- Fast learner
- Highly Dependable
- Accountable
- Great Communication skills
- Self-confidence
- Time management abilities
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Expected in 2016 High School Diploma:
Lake Highlands High School - Dallas, TX
GPA:
Expected in : Electrical Engineering
Richland College - Dallas, TX
GPA:
11/2018 to Current Care Coordinator Spectrum Health Systems, Inc. – Methuen, MA,
- Handled calls from our important clients
- Scheduling diagnostic exams for patients
- Met or exceeded call speed
- Train new employees
- Answer emails
- Sent Fax
- Multitasking, talking to the patient and the facility while leaving detailed notes on the patient's file
- Kept detailed records on the patient's accounts, including actions taken, issues resolved
- Answered patients questions and addressed concerns
- Worked with facilities and patients to optimize delivery schedules and promote satisfaction from day one.
- Worked with important insurance adjusters, solving problems on the patient's file
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Gave exceptional customer service through every phone call handled
08/2018 to Current Academic Tutor Charter Schools Usa – Canton, GA,
Academic Tutor
- Tutored struggling, average and advanced students in Math, English, Social Studies and Science.
- Offered complete instructional support for students unable to attend regular classes.
- Provided early intervention assistance to struggling students not yet considered behind.
- Helped students prepare for routine and standardized tests, including college entrance exams.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Collaborated with teachers and administrators to discuss the academic needs of students including Math, Reading and Writing.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Taught students character, integrity and life-decision abilities.
08/2016 to Current Stocker, Re-model, Electronics, Logistics Truck unloader Wegmans Food Markets – Oakhurst, NJ,
Stocker
- Greeted customers and showed them where to find requested products.
- Ensured that shelves were fully stocked at all times.
- Kept work areas clean, neat and organized for maximum productivity.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Responded to customer requests and directed to merchandise.
- Notified management of security, vandalism and theft concerns.
- Maintained a neat, orderly and safe work space.
- Welcomed customers into the store and helped them locate items.
- Responded to customer questions and requests in a prompt and efficient manner.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Remodel over night at Target
- Maintained tools and equipment in good working order.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Loaded and unloaded building materials used for construction.
- Promoted shop safety by working in a safe manner.
- Set aisle
- Re-arranged the store format
- Unload and reload shelf's with the right product
- Set new Pentagrams
- Guide guest to the new location were the product was temporarily moved
Electronics Team Member
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Processed credit and debit card payments in an effort to complete the customer buying experience.
- Checked to see if requested items were available from the store's inventory.
- Contacted other store locations to determine merchandise availability.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Identified potential shoplifters and alerted management.
- Responded to customer concerns with friendly and knowledgeable service.
- Alerted customers to upcoming sales events and promotions.
- Informed guest of better products to use and there longevity
- Scan empty shelf
- Locked up high price items
- Stocked Inventory
Logistics
- Handled packages with care while transporting from truck to loading dock.
- Operated pallet jacks and a crown to aid in safe transport of heavy items.
- Maintained an organized work area and ensured equipment was safely and properly stored when not in use.
- Sorted and properly arranged items.
- Assisted other team members in navigating large loads.
- Unloaded items and goods from the truck into the main storage area where they were to be transferred shelves.
- Unloaded packages with care and placed in proper staging area.
- Loaded packages onto pallets and into staging areas as directed.
09/2012 to 07/2016 Cashier, Supervisor Kroger – City, STATE,
Cashier
- Assisted customers in selecting items based on needs.
- Received payments by cash, credit and personal check and gave back the correct change.
- Trained new cashiers on procedures, customer service and sales techniques.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Notified management of security, vandalism and theft concerns.
- Greeted customers promptly.
- Welcomed and greeted customers daily.
- Made eye contact and pleasantly engaged customers when they entered the store.
- Kept work areas clean, neat and organized for maximum productivity.
- Received customer payments.
- Regularly checked the drawer to ensure that there were adequate cash and coin for transactions.
- Collected and stored coupons.
- Attended to customer needs, questions and complaints.
- Processed customer returns.
Supervisor
- Collected deposits, fees and payments.
- Responded to customer concerns with friendly and knowledgeable service.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Monitored security and handled incidents in a calm and professional manner.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Prioritized helping customers over completing other routine tasks in the store.
- Welcomed customers into the store and helped them locate items.
- Greeted customers in a timely fashion while quickly determining their needs.
- Identified potential shoplifters and alerted management.
- Verified that all customers received receipts for their purchases.
- Engaged with customers in a sincere and friendly manner.
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