Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

  • Excellent work ethic
  • Skilled problem solver
  • Motivated team player
  • Quick learner
  • Planning and organization
  • Detail-oriented
  • Positive and friendly
  • Natural leader
  • Strong conflict resolution skills
  • Retail sales
  • Fast learner
  • Highly Dependable
  • Accountable
  • Great Communication skills
  • Self-confidence
  • Time management abilities
Education and Training
Expected in 2016
High School Diploma:
Lake Highlands High School - Dallas, TX
Expected in
: Electrical Engineering
Richland College - Dallas, TX
11/2018 to Current
Care Coordinator Spectrum Health Systems, Inc. Methuen, MA,
  • Handled calls from our important clients
  • Scheduling diagnostic exams for patients
  • Met or exceeded call speed
  • Train new employees
  • Answer emails
  • Sent Fax
  • Multitasking, talking to the patient and the facility while leaving detailed notes on the patient's file
  • Kept detailed records on the patient's accounts, including actions taken, issues resolved
  • Answered patients questions and addressed concerns
  • Worked with facilities and patients to optimize delivery schedules and promote satisfaction from day one.
  • Worked with important insurance adjusters, solving problems on the patient's file
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Gave exceptional customer service through every phone call handled
08/2018 to Current
Academic Tutor Charter Schools Usa Canton, GA,

Academic Tutor 

  • Tutored struggling, average and advanced students in Math, English, Social Studies and Science.
  • Offered complete instructional support for students unable to attend regular classes.
  • Provided early intervention assistance to struggling students not yet considered behind.
  • Helped students prepare for routine and standardized tests, including college entrance exams.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Collaborated with teachers and administrators to discuss the academic needs of students including Math, Reading and Writing. 
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
  • Taught students character, integrity and life-decision abilities.
08/2016 to Current
Stocker, Re-model, Electronics, Logistics Truck unloader Wegmans Food Markets Oakhurst, NJ,


  • Greeted customers and showed them where to find requested products.
  • Ensured that shelves were fully stocked at all times.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Responded to customer requests and directed to merchandise.
  • Notified management of security, vandalism and theft concerns.
  • Maintained a neat, orderly and safe work space.
  • Welcomed customers into the store and helped them locate items.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Remodel over night at Target
  • Maintained tools and equipment in good working order.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Loaded and unloaded building materials used for construction.
  • Promoted shop safety by working in a safe manner.
  • Set aisle 
  • Re-arranged the store format 
  • Unload and reload shelf's with the right product 
  • Set new Pentagrams
  • Guide guest to the new location were the product was temporarily moved 

Electronics Team Member 

  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Processed credit and debit card payments in an effort to complete the customer buying experience. 
  • Checked to see if requested items were available from the store's inventory.
  • Contacted other store locations to determine merchandise availability.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Identified potential shoplifters and alerted management.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Alerted customers to upcoming sales events and promotions.
  • Informed guest of better products to use and there longevity 
  • Scan empty shelf
  • Locked up high price items 
  • Stocked Inventory  


  • Handled packages with care while transporting from truck to loading dock.
  • Operated pallet jacks and a crown to aid in safe transport of heavy items.
  • Maintained an organized work area and ensured equipment was safely and properly stored when not in use.
  • Sorted and properly arranged items.
  • Assisted other team members in navigating large loads.
  • Unloaded items and goods from the truck into the main storage area where they were to be transferred shelves.
  • Unloaded packages with care and placed in proper staging area.
  • Loaded packages onto pallets and into staging areas as directed.
09/2012 to 07/2016
Cashier, Supervisor Kroger City, STATE,


  • Assisted customers in selecting items based on needs.
  • Received payments by cash, credit and personal check and gave back the correct change.
  • Trained new cashiers on procedures, customer service and sales techniques. 
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Notified management of security, vandalism and theft concerns.
  • Greeted customers promptly.
  • Welcomed and greeted customers daily. 
  • Made eye contact and pleasantly engaged customers when they entered the store. 
  • Kept work areas clean, neat and organized for maximum productivity.
  • Received customer payments.
  • Regularly checked the drawer to ensure that there were adequate cash and coin for transactions. 
  • Collected and stored coupons.
  • Attended to customer needs, questions and complaints.
  • Processed customer returns.


  • Collected deposits, fees and payments.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Monitored security and handled incidents in a calm and professional manner.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Welcomed customers into the store and helped them locate items.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Identified potential shoplifters and alerted management.
  • Verified that all customers received receipts for their purchases.
  • Engaged with customers in a sincere and friendly manner.
Activities and Honors

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Resume Overview

School Attended

  • Lake Highlands High School
  • Richland College

Job Titles Held:

  • Care Coordinator
  • Academic Tutor
  • Stocker, Re-model, Electronics, Logistics Truck unloader
  • Cashier, Supervisor


  • High School Diploma
  • Some College (No Degree)

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