Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Case Manager provides advocation, and supports daily living activities to enhance client well-being. Experienced Care Coordinator with more than five years working with the developmentally disabled population (adults and children). Committed to promoting care with dignity and compassion.

  • Special Education Transition instructor
  • Strong problem-solving capabilities
  • Excellent communication and Interpersonal skills
  • Crisis intervention and social service skills
  • Outstanding skills in maintaining good relations with parents and caregivers.
09/2016 to 01/2020
Care Coordinator Always Best Care Yardley, PA,
  • Care Coordinator delivered 6 core services in a person-centered manner in order to meet the needs of the individual.
  • Duties included; comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services.
  • Delivered the OPWDD valued outcomes, the objectives of the People First Transformation, and the state requirements.
  • Provided advocation by ensuring the Individual is the center of his/her desired outcomes.
  • Ensured client's eligibility for Medicaid and all other applicable services are maintained.
  • Developed an ISP (Individualized Service Plan) and secured information such as medical, psychological and social factors to evaluate the Individual’s strengths and needs.
  • Educated Individuals and families on engagement and decision making to promote independent living, as well as education on wellness promotion and prevention programs.
  • Implemented operational procedures which ensured compliance with OPWDD, DOH and Medicaid standards, quality assurance, and compliance.
  • Responsible for collecting and collating monthly, quarterly, and as needed service statistics for client's caseload.
  • Coordinated and scheduled all meetings by developing agendas, reserving facilities and summarizing meeting notes.
  • Conducted frequent face to face, in-home\ school visits and managed all other duties as assigned.
02/2014 to 12/2015
Transition Specialist/ Coordinator Pacific Coast Building Products, Inc. Dupont, WA,
  • Implemented assigned students’ transition plans and activities as outlined in their IEP, providing all necessary individual supports so that assigned students can meet transition goals.
  • Conducted interviews with Special education and developed mentally disabled students preparing to exit the program.
  • Provided re- orientation and further focused on job search techniques.
  • Created and maintained a caseload of active student files, establishing a system for caseload management.
  • Maintained weekly or monthly contact through telephone, email and in person visits and documented all actions in case notes.
  • Scheduled and attended meetings that involved the student's career and or community transition.
  • Visited classrooms and trade shops to familiarize students with Transition process, employability skills, career preparation, job search, job retention, etc.
  • Familiarized students with, educational and job opportunities and offers.
  • Collaborated with all other members of the team, including teachers, parents, administrators, related service providers, residential staff, and outside agency representatives in order to achieve the students goals.
08/2012 to 12/2013
Case Examiner/ Manager Westchester Department Of Social Services City, STATE,
  • Performed caseworker activities in the Medicaid Department and Health Choice programs where duties included; processing applications, completing rectifications, verifying changes, and documenting/ updating case records.
  • Conducted entry-level work such as; organizing, filing and scanning large case loads into the computer system.
  • Secured and maintained strict confidentiality of client’s information/ personal documents.
  • Employed the laws, codes and regulations pertaining to the Department of Social Services and specifically to the programs assigned.
08/2011 to 12/2011
Administrative Intern Westchester Department Of Social Services City, STATE,
  • Answered phones and contacted clients to confirm appointments.
  • Assembled Assessment Packets (temporary client charts).
  • Assembled, updated, organized and maintained ongoing client charts and case documentation.
  • Corresponded with Management, Caseworkers and Treatment Facilities.
  • Delivered toxicology specimens to Laboratory Courier.
  • Entered client's data into Yonkers and White Plains excel spreadsheets and logs.
  • Reviewed TANF application forms and calculating income totals of certification eligibility.
  • Verified CDU vehicle mileage logs and summarizing mileage and related expenses for executive review.
Education and Training
Expected in 05/2013
Bachelor of Arts: (Major: Psychology, Minor: Social Work).
Nyack College - Manhattan, NY

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School Attended

  • Nyack College

Job Titles Held:

  • Care Coordinator
  • Transition Specialist/ Coordinator
  • Case Examiner/ Manager
  • Administrative Intern


  • Bachelor of Arts

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