Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the veterinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Organizational skills
  • Customer Service
  • Care Planning
  • Interdepartmental collaboration
  • Patient education
  • Cash counting
  • Transaction processing
  • Telephone etiquette
  • Appointment Scheduling
  • Customer interaction
  • Surgical procedures and support
  • General anesthesia monitoring
  • Animal behavior knowledge
  • Lab Operations
  • File and records management
  • Guest Service
  • Ability To Communicate Clearly
Work History
08/2018 to 03/2020
Care Coordinator Always Best Care Rock Hill, SC,
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Processed new patients and updated client records with key information using Cornerstone.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system using Cornerstone.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for eight providers based on optimal patient loads and clinician availability.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
07/2007 to 08/2012
Veterinary Assistant and Pharmacy Nurse Comcast Mount Laurel, NJ,
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Monitored up to five animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
  • Assisted veterinary surgeon in various surgeries and procedures across variety of domestic animals.
  • Assisted Veterinarians in performing basic exams and tests for all species of patients.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
  • Gathered pet health histories and symptoms to identify root cause of medical issues.
  • Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
  • Administered oral and injectable medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
02/2005 to 07/2007
Office Manager Centris Federal Credit Union La Vista, NE,
  • Performed billing, collection and reporting functions for Marina and retail area.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Completed bi-weekly payroll for fifteen to twenty employees.
  • Handled all incoming business and client requests for information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Scheduled fishing charters for customers with various local captains.
06/2004 to 02/2005
Vault Teller Bb&t Corp. City, STATE,
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Balanced branch cash on hand by preparing shipments to or ordering money from Federal Reserve.
  • Maintained, organized and stocked teller window areas.
  • Complied with all internal controls and federal regulations.
  • Coordinated daily cash reconciliation in high-volume location.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Worked with appropriate law enforcement agencies for cases of fraud, theft, and counterfeit money.
Expected in
Associate of Science: Biology
Georgetown College - Georgetown, KY
Expected in
High School Diploma:
Montgomery County High School - Mt. Sterling, KY,

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Resume Overview

School Attended

  • Georgetown College
  • Montgomery County High School

Job Titles Held:

  • Care Coordinator
  • Veterinary Assistant and Pharmacy Nurse
  • Office Manager
  • Vault Teller


  • Associate of Science
  • High School Diploma

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