care coordinator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the veterinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Organizational skills
Customer Service
Care Planning
Interdepartmental collaboration
Patient education
Cash counting
Transaction processing
Telephone etiquette
Appointment Scheduling
Customer interaction
Surgical procedures and support
General anesthesia monitoring
Animal behavior knowledge
Lab Operations
File and records management
Guest Service
Ability To Communicate Clearly
Work History
Care Coordinator, 08/2018 - 03/2020 Always Best Care – Rock Hill, SC,
Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
Maintained office and waiting room, keeping common areas clean and tidy.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Processed new patients and updated client records with key information using Cornerstone.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Entered data from pet records and office visits into computer system using Cornerstone.
Evaluated incoming patients to determine treatment needs and urgency of care.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for eight providers based on optimal patient loads and clinician availability.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Veterinary Assistant and Pharmacy Nurse, 07/2007 - 08/2012 Comcast – Mount Laurel, NJ,
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Monitored up to five animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
Assisted veterinary surgeon in various surgeries and procedures across variety of domestic animals.
Assisted Veterinarians in performing basic exams and tests for all species of patients.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
Gathered pet health histories and symptoms to identify root cause of medical issues.
Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
Administered oral and injectable medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Office Manager, 02/2005 - 07/2007 Centris Federal Credit Union – La Vista, NE,
Performed billing, collection and reporting functions for Marina and retail area.
Improved office operations by automating client correspondence, record tracking and data communications.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Completed bi-weekly payroll for fifteen to twenty employees.
Handled all incoming business and client requests for information.
Kept reception area clean and neat to give visitors positive first impression.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Scheduled fishing charters for customers with various local captains.
Vault Teller, 06/2004 - 02/2005 Bb&t Corp. – City, STATE,
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Balanced branch cash on hand by preparing shipments to or ordering money from Federal Reserve.
Maintained, organized and stocked teller window areas.
Complied with all internal controls and federal regulations.
Coordinated daily cash reconciliation in high-volume location.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Worked with appropriate law enforcement agencies for cases of fraud, theft, and counterfeit money.
Education
Associate of Science: Biology, Expected in - Georgetown College - Georgetown, KY GPA: Status -
High School Diploma: , Expected in - Montgomery County High School - Mt. Sterling, KY, GPA: Status -
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