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care coordinator resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Progress Monitoring
  • Multidisciplinary Team Collaboration
  • In-Service Programs
  • Epic Systems
  • Critical Thinking
  • Policy and Program Development
  • Operational Records Maintenance
  • Decision Making
  • Time Management
  • Verbal and Written Communication
  • Strong Ethics
  • Multitasking and Organization
  • Problem-Solving
  • Calm Under Pressure
Experience
07/2022 to 10/2023
Care Coordinator Anderson Hospital Maryville, IL,
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Supported bathing, dressing and personal care needs.
  • Maintained records management system to process personnel information and produce reports.
  • Communicated with patients with compassion while keeping medical information private.
08/2017 to 05/2018
Teachers Assistant Medstar Research Institute Mclean, VA,
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Organized student performance and enrichment activities to facilitate learning.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Supervised children and participated with children in activities.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Instructed and monitored students in use and care of equipment and materials.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
12/2008 to 05/2011
Customer Service Associate Wells Fargo Vancouver, WA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Explained benefits, features and recommendations to maximize client retention.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Organized client contracts, records and reports to strengthen traceability.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
  • Used tax form instructions and tables to complete tax forms.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Calculated form preparation fees according to return complexity and processing time required.
01/2003 to 08/2005
Patient Registration Representative Ohio Health Cleveland, OH,
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Screened patients before and during admissions processes.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Compiled and coded patient information or data in appropriate computer system.
  • Completed relevant insurance and other claim forms.
  • Interviewed patients to complete case histories and intake forms.
  • Arranged hospital admissions for patients as required.
Education and Training
Expected in to to
Associate of Arts: General Ed
Siuc - Carbondale, IL,
GPA:

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Resume Overview

School Attended

  • Siuc

Job Titles Held:

  • Care Coordinator
  • Teachers Assistant
  • Customer Service Associate
  • Patient Registration Representative

Degrees

  • Associate of Arts

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