Care Coordinator resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Help create an atmosphere of trust and compassion while utilizing my educational skills. Be a team player that my co workers and patients can depend on.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Progress monitoring
  • Broad medical terminology knowledge
  • Triaging patient concerns
  • Computerized charting specialist
  • Diabetes management
  • HIPAA compliance
  • Understands medical procedures
  • Proper sterilization techniques
  • Wound care and irrigation
  • Certified in Basic Life Support (BLS)
  • Calm and level-headed under duress
  • Specimens collection and processing
  • First aid
  • Transcribe for provider during patient visit
  • Communicating with patient and patient families regarding provider instructions for care
  • Train incoming medical assistance
02/2018 to Current
Care Coordinator Amerihealth Caritas Health Plan Washington, DC,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assisted/set up for physicians by preparing patients for in office procedures, including but not limited to EKGs, glucose testing and wound care.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Cleaned and disinfected exam rooms and equipment according to facility policy. Stocked exam rooms.
  • Measured patient peak flows.
  • Educated patients about medications, procedures, equipment and physician's instructions.
  • Monitored patient stability by checking vital signs and weight.
  • Trained patients on how to properly operate medical equipment.
  • Helped train new Medical Assistance
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Transcribed doctor's orders for patient medical history reports.
  • Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
  • Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Reached out to patients to convey lab results and provide care instructions.
  • Answered patient questions and provided take-home materials for further information.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
09/2015 to Current
IHSS Care Provider Stauffer Financial Agency Fort Myers, FL,
  • Assisted patients with bladder and bowel needs by helping to restroom.
  • Laundered clothing and bedding and changed linens once per week.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Cleaned house and living spaces, ran errands and cooked meals.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Assisted with behavior therapy and speech therapy
Insurance Agent AAA Insurance City, STATE,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Binding multi product policies
  • Analyzed customer needs and provided best options, upselling products and services.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Created Proclamation for Disaster preparedness event (on committee, volunteering for community events (Boys and Girls Club, Humboldt CountyDepartment of Health Car Seat Unit) public speaking at elementary school on bike/pedestrian safety, promoting on live media and radio stations
  • Underwriting, money handling, multi computer software use, marketing within the community
Education and Training
Expected in 06/2004
High School Diploma:
Fortuna Union High School - Fortuna, CA
  • Certified Medical Assistant
  • Venipuncture certificate
  • Injection certificate
  • First Aid/CPR

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Resume Overview

School Attended

  • Fortuna Union High School

Job Titles Held:

  • Care Coordinator
  • IHSS Care Provider
  • Insurance Agent


  • High School Diploma

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