cardiovascular research administrative assistant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Service-Oriented
  • Active Listening
  • Critical Thinking
  • Decision Making
  • Verbal and Written Communication
  • Administrative support
  • Scheduling and calendar management
  • Customer and client relations
Work History
Cardiovascular Research Administrative Assistant, 01/2020 to Current
Mercy Medical Center - Baltimore, MdLutherville, MD,
  • Assist Research staff with clerical duties such as mailing, copying, faxing, sorting, and filing.
  • Schedule all initial and follow-up visits and as directed by protocols.
  • Learn and assist with regulatory management of various protocols.
  • Create and maintain tracking master enrollment logs for 20+ active trials.
  • Assist with collection of source documentation and creation of source documents.
  • Assist with materials management /ordering supplies for the department. Found new sources for office supplies and closely monitored inventory use to control costs.
  • Collaborate with Research team to meet the needs of the department.
  • Assist Research Department Supervisor with projects as directed: referral tracking, inclusion/exclusion handouts
  • Assist with patient management during follow-up visits. Perform EKG testing, phlebotomy, laboratory processing, informed consent.
  • Completed forms, reports, logs and records to quickly handle all documentation for research studies.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Managed six calendars to strategically coordinate meetings, appointments and events.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Medical Office Specialist, 05/2017 to 12/2021
Memorial HealthJacksonville, IL,
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Called patients to confirm scheduled appointments day in advance.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated patient scheduling, check-in, check-out.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Care Technician, 07/2009 to 07/2017
CHI- St. Joseph Regional HospitalCity, STATE,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
High School Diploma: , Expected in 05/2009 to Travis B. Bryan High School - Bryan, TX

First Aid Certification


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Resume Overview

School Attended

  • Travis B. Bryan High School

Job Titles Held:

  • Cardiovascular Research Administrative Assistant
  • Medical Office Specialist
  • Patient Care Technician


  • High School Diploma

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