Card And Payment Services Manager resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
COMPUTER SKILLS
Microsoft Office
Loyalty Programs
Project Requirements
Conducting Risk Assessments
Staff Evaluations
Credit and Debt Card Processing
Staff Meetings
Microsoft Excel
Work History
Card and Payment Services Manager, 09/2012 to Current Florida Tile – Melbourne, FL,
Supervise 5 employees
Vendor Management
Prepare and submit quarterly performance certificates and reports to card networks
Compile escheatment reports and convert files to NAUPA format to submit to each state for processing
Prepare and sent payments for escheated accounts
Order, pay, process credit increases, and do maintenance on corporate credit cards
Manage and maintain credit card rewards program
Work closely with Marketing and Business Intelligence to ensure debit/credit card portfolio is performing well and campaigns are running as scheduled
Use Visa data manager to pull analytics and reports when requested
Project management for all card related projects
Oversee instant issue inventory stock and place orders when needed
Help branches troubleshoot any card issues
Perform employee reviews, timesheets, coaching, counseling, hiring, and firing
Train all new Card and Payment Services employees
Stay up to date on any regulation changes and ensure compliance on all payment channels
Responsible to making any changes or additions to card portfolio
Submit yearly budget for Card and Payment Services
Organize and conduct training classes for employees on how to process forms
Resolve any escalated member complaints relating to Electronic Services issues
Directly responsible for daily processing for Remote Deposits, ACHs, checks, wire transfers, ATM adjustments, debit/credit adjustments, shared branching adjustments, disputes, death notifications, reclamations, foreign check processing, dormant account for year 3+, falcon text alerts, cash letter transmissions, garnishments, levies, seizures, department of taxation notices, debit card troubleshooting, stop payments and payroll deductions
Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Generated reporting to aid leadership with information to determine future credit card goals.
Completed and processed write-off and close-out packages to ascertain accuracy of entries and credits.
Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
Recommended products and services to meet customers' credit card and banking needs.
Demonstrated respect, friendliness and willingness to help wherever needed
Identified issues, analyzed information and provided solutions to problems
Increased customer satisfaction by resolving issues
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Actively listened to customers' requests, confirming full understanding before addressing concerns
Electronic Services Officer, 10/2009 to 08/2012 Silver State Schools Credit Union – City, STATE,
Process Visa Chargebacks, Arbitration and Compliance cases
Managed workload of up to 50 disputes at any given time
Process share draft exceptions and disputes
Process incoming and outgoing wires
Pay corporate cards and pull statements whenever needed
Post and process payroll deductions for CCSD
Provide additional assistance in ACH processing, distributions and disputes, ACH originations, debit card adjustments, garnishments and levies.
Developed and maintained courteous and effective working relationships
Assistant Branch Manager, 03/2005 to 09/2009 Silver State Schools Credit Union – City, STATE,
Supervise Main Branch with total of 19 employees including tellers and financial services officers and senior financial services officers
Handle member complaints and resolve any account issues/problems
Performed performance evaluations for all employees using Performance Impact
Processed monthly audits for tellers, vault, cash machines, and recyclers
Processed monthly inventories for Visa Gift Card program, traveler’s checks, cashier’s checks and money orders
Filled in for tellers or financial services officers when needed
Responsible for training new Assistant Managers and Senior Financial Services Officers
Responsible for branch reaching their monthly sales goals
Jointly responsible for hiring, firing and interviewing
Responsible for coaching and counseling.
Education
BBA: Business Management, Expected in 09/2017 Western Governors University - Las Vegas, NV, GPA:
Associate of Science: , Expected in 01/2015 College of Southern Nevada - Las Vegas, NV, GPA:
High School Diploma: , Expected in 06/1999 South Gate High School - South Gate, CA, GPA:
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