Card And Payment Services Manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Microsoft Office
  • Loyalty Programs
  • Project Requirements
  • Conducting Risk Assessments
  • Staff Evaluations
  • Credit and Debt Card Processing
  • Staff Meetings
  • Microsoft Excel
Work History
Card and Payment Services Manager, 09/2012 to Current
Florida TileMelbourne, FL,
  • Supervise 5 employees
  • Vendor Management
  • Prepare and submit quarterly performance certificates and reports to card networks
  • Compile escheatment reports and convert files to NAUPA format to submit to each state for processing
  • Prepare and sent payments for escheated accounts
  • Order, pay, process credit increases, and do maintenance on corporate credit cards
  • Manage and maintain credit card rewards program
  • Work closely with Marketing and Business Intelligence to ensure debit/credit card portfolio is performing well and campaigns are running as scheduled
  • Use Visa data manager to pull analytics and reports when requested
  • Project management for all card related projects
  • Oversee instant issue inventory stock and place orders when needed
  • Help branches troubleshoot any card issues
  • Perform employee reviews, timesheets, coaching, counseling, hiring, and firing
  • Train all new Card and Payment Services employees
  • Stay up to date on any regulation changes and ensure compliance on all payment channels
  • Responsible to making any changes or additions to card portfolio
  • Submit yearly budget for Card and Payment Services
  • Organize and conduct training classes for employees on how to process forms
  • Resolve any escalated member complaints relating to Electronic Services issues
  • Directly responsible for daily processing for Remote Deposits, ACHs, checks, wire transfers, ATM adjustments, debit/credit adjustments, shared branching adjustments, disputes, death notifications, reclamations, foreign check processing, dormant account for year 3+, falcon text alerts, cash letter transmissions, garnishments, levies, seizures, department of taxation notices, debit card troubleshooting, stop payments and payroll deductions
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Generated reporting to aid leadership with information to determine future credit card goals.
  • Completed and processed write-off and close-out packages to ascertain accuracy of entries and credits.
  • Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Identified issues, analyzed information and provided solutions to problems
  • Increased customer satisfaction by resolving issues
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
Electronic Services Officer, 10/2009 to 08/2012
Silver State Schools Credit UnionCity, STATE,
  • Process Visa Chargebacks, Arbitration and Compliance cases
  • Managed workload of up to 50 disputes at any given time
  • Process share draft exceptions and disputes
  • Process incoming and outgoing wires
  • Pay corporate cards and pull statements whenever needed
  • Post and process payroll deductions for CCSD
  • Provide additional assistance in ACH processing, distributions and disputes, ACH originations, debit card adjustments, garnishments and levies.
  • Developed and maintained courteous and effective working relationships
Assistant Branch Manager, 03/2005 to 09/2009
Silver State Schools Credit UnionCity, STATE,
  • Supervise Main Branch with total of 19 employees including tellers and financial services officers and senior financial services officers
  • Handle member complaints and resolve any account issues/problems
  • Performed performance evaluations for all employees using Performance Impact
  • Processed monthly audits for tellers, vault, cash machines, and recyclers
  • Processed monthly inventories for Visa Gift Card program, traveler’s checks, cashier’s checks and money orders
  • Filled in for tellers or financial services officers when needed
  • Responsible for training new Assistant Managers and Senior Financial Services Officers
  • Responsible for branch reaching their monthly sales goals
  • Jointly responsible for hiring, firing and interviewing
  • Responsible for coaching and counseling.
BBA: Business Management, Expected in 09/2017
Western Governors University - Las Vegas, NV,
Associate of Science: , Expected in 01/2015
College of Southern Nevada - Las Vegas, NV,
High School Diploma: , Expected in 06/1999
South Gate High School - South Gate, CA,
Native or Bilingual

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Resume Overview

School Attended

  • Western Governors University
  • College of Southern Nevada
  • South Gate High School

Job Titles Held:

  • Card and Payment Services Manager
  • Electronic Services Officer
  • Assistant Branch Manager


  • BBA
  • Associate of Science
  • High School Diploma

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