Experienced guest service attendant with over 3 years of experience in Seaworld. Excellent reputation for resolving problems and improving customer satisfaction.
Committed rental agent offering 1 years of experience delivering exceptional customer service in all environments. Proficient in taking orders, keeping work areas clean and bagging products. Excellent interpersonal, time management and multitasking abilities.
Provided assistance to customers requiring help by carrying-out and loading purchases.
Demonstrated knowledge and applied proper food handling standards.
Managed multiple tasks in high-volume environment.
Addressed guest complaints and resolved issues to promote satisfaction.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Responded quickly to customer inquiries, answering questions and offering insight into products.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Worked flexible hours; night, weekend, and holiday shifts.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Guest Service Associate, 02/2020 - 10/2021 Towne Park Ltd. – Glen Burnie, MD,
Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
Walked through properties to maximize guest safety and clear areas of trash and debris.
Collected room deposits, fees and payments.
Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Lifeguard, 12/2018 - 12/2019 Woodfield Country Club – Boca Raton, FL,
Monitored safety of guests in and around swimming pool.
Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Performed lifesaving measures during incidents until paramedics arrived on scene.
Detailed safety rules and procedures regarding activities to customers and guests.
Attentively monitored swimmers to identify distress.
Maintained rescue equipment by conducting inspections and completing basic repairs.
Checked pool and surrounding areas for hazardous conditions.
Saved distressed persons using rescue techniques and equipment.
Used CPR skills to assist rescued individuals until arrival of emergency services.
Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Entered water immediately to pull struggling swimmers to safety.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Inspected pool during shift and skimmed toys and trash that could clog pool pump.
Food and Beverage Attendant, 01/2018 - 11/2018 Hilton Grand Vacations – Zephyr Cove, NV,
Maintained stock levels of cups, lids, straws and condiments throughout shift.
Limited portion sizes and used garnishes to control food costs.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Trained new staff members on company policies and procedures.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Assisted wait staff with timely food delivery and guest requests.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Education
Certificate: Medical Assisting, Expected in 06/2020 - Florida Career College - Orlando, FL, GPA:
Awarded [honor student]
Dean's List 1st semester of 2019 and 2020
Received a scholarship for the my life story challange at my local campus
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