Car Rental Agent resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

High-energy Customer Service Representative with 20+ years client interface experience.Focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.

Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Front desk training
  • Concierge duties
  • Communicates effectively
  • Event planning
  • Listening skills
  • Staff management
  • Exceptional multi-tasker
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Inventory control familiarity
  • Customer service expert
  • Invoice processing
  • Adaptive team player

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Car Rental Agent, 06/2013 to Current
Ukpeagvik Inupiat CorporationAberdeen Proving Ground, MD,

Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.

Crew Leader, 05/2012 to 06/2013
Clean Harbors, Inc.Fort Atkinson, WI,

Upkeep of higher end homes in the resort community of Sunriver Oregon. Scheduled cleans and coordinated crews for the busy weekend turnovers. Successfully managed the activities of 4-5 team members in multiple locations.

Store Manager/Events Coordinator, 02/2008 to 01/2011
Equity Lifestyle LLCCity, STATE,

Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Managed cash stock and inventory balances accurately.Regularly sought opportunities to up sell and add on additional merchandise.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Assisted guests with any special requests during their visits.

Customer Service Manager/ Claims Manager, 02/2002 to 04/2005
Wal MartCity, STATE,

Successfully managed the activities of 14 team members in multiple locations.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.

Reviewed new customer orders and requests and manually entered data into a centralized database.Negotiated contracts with outside providers to minimize costs to the company and customers.Reconciled daily inventory in Telzon for 1000"s SKUs.

Manually created shipments, assigned carriers and dispatched shipments.Forwarded client-related quality and service issues to the appropriate manager for resolution.Produced bills of lading and updated shipment status information.Coordinated returns between origin and interim transportation departments.

Educational Background
High School Diploma: General , Expected in 1984
Mira Costa High School - Manhatten Beach , California

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Resume Overview

School Attended

  • Mira Costa High School

Job Titles Held:

  • Car Rental Agent
  • Crew Leader
  • Store Manager/Events Coordinator
  • Customer Service Manager/ Claims Manager


  • High School Diploma

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