LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Car Rental Agent
Please provide a type of job or location to search!
SEARCH

Car Rental Agent Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CAR RENTAL AGENT
Career Overview

High-energy Customer Service Representative with 20+ years client interface experience.Focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.

Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Front desk training
  • Concierge duties
  • Communicates effectively
  • Event planning
  • Listening skills
  • Staff management
  • Exceptional multi-tasker
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Inventory control familiarity
  • Customer service expert
  • Invoice processing
  • Adaptive team player
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Car Rental Agent
July 2013 to Current
Enterprise Rental Cars - Redmond, Oregon

Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.

Crew Leader
June 2012 to July 2013
Angels In Aprons - Sunriver, Oregon

Upkeep of higher end homes in the resort community of Sunriver Oregon. Scheduled cleans and coordinated crews for the busy weekend turnovers. Successfully managed the activities of 4-5 team members in multiple locations.


Store Manager/Events Coordinator
March 2008 to February 2011
Equity Lifestyle LLC - Bend , Oregon

Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Managed cash stock and inventory balances accurately.Regularly sought opportunities to up sell and add on additional merchandise.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Assisted guests with any special requests during their visits.

Customer Service Manager/ Claims Manager
March 2002 to May 2005
Wal Mart - Redmond, Oregon

Successfully managed the activities of 14 team members in multiple locations.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.

Reviewed new customer orders and requests and manually entered data into a centralized database.Negotiated contracts with outside providers to minimize costs to the company and customers.Reconciled daily inventory in Telzon for 1000"s SKUs.

Manually created shipments, assigned carriers and dispatched shipments.Forwarded client-related quality and service issues to the appropriate manager for resolution.Produced bills of lading and updated shipment status information.Coordinated returns between origin and interim transportation departments.

Educational Background
High School Diploma : General , 1984Mira Costa High School - Manhatten Beach , California, USA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Enterprise Rental Cars
  • Angels In Aprons
  • Equity Lifestyle LLC
  • Wal Mart

School Attended

  • Mira Costa High School

Job Titles Held:

  • Car Rental Agent
  • Crew Leader
  • Store Manager/Events Coordinator
  • Customer Service Manager/ Claims Manager

Degrees

  • High School Diploma : General , 1984

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Rental-Car-Agent-resume-sample

Rental Car Agent

THRIFTY CAR RENTAL

Juana Diaz, Puerto Rico

Rental-Car-Agent-resume-sample

Rental Car Agent

Avis Car Rental

Scotch Plains, New Jersey

Car-Rental-Agent-resume-sample

Car Rental Agent

Allied/Economy Rent A Car

South El Monte, California

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.