High-energy Customer Service Representative with 20+ years client interface experience.Focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.
Dedicated and motivated to maintain customer satisfaction and contribute to company success.
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Customer Assistance
Customer Service
Product Sales
Customer Interface
Multi-tasking
Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.
Upkeep of higher end homes in the resort community of Sunriver Oregon. Scheduled cleans and coordinated crews for the busy weekend turnovers. Successfully managed the activities of 4-5 team members in multiple locations.
Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Managed cash stock and inventory balances accurately.Regularly sought opportunities to up sell and add on additional merchandise.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Assisted guests with any special requests during their visits.
Successfully managed the activities of 14 team members in multiple locations.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.
Reviewed new customer orders and requests and manually entered data into a centralized database.Negotiated contracts with outside providers to minimize costs to the company and customers.Reconciled daily inventory in Telzon for 1000"s SKUs.
Manually created shipments, assigned carriers and dispatched shipments.Forwarded client-related quality and service issues to the appropriate manager for resolution.Produced bills of lading and updated shipment status information.Coordinated returns between origin and interim transportation departments.
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