Car Rental Agent Resume Example
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CAR RENTAL AGENT
Professional Summary
• Self-motivated and dependable while achieving high performance with minimal supervision. I am coach-able, dedicated to the result, driven to succeed and willing to learn as I go. Bilingual with fluency in English/Vietnamese and well-trained in prioritizing tasks and customer concern. Composed Counter Agent able to remain calm in all situations and capable of patiently responding to customer inquiries. Dependable worker seeking to apply strong conflict management and organizational skills and take on new customer service opportunity. Well-versed in face to face with customer and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Work History
December 2018-CurrentCar Rental Agent | Ukpeagvik Inupiat Corporation | Plano , TX
- Answering phones and taking customer information
- Dealing with customer inquiries about the availability and pricing of vehicles
- Taking reservations and explaining terms of the rental agreements
- Completing paperwork, inspecting vehicles with customers and taking payments
- Verifying insurance coverage and working directly with body shops
- Open & Close contracts+ Check out/in vehicles+ Track vehicle Status (on rents,available,need service & maintain)+ Check vehicle maintenance status
- Professional office maintenance
- Data entry & organized contracts information
- Familiar with Excel & Words Doc
- Check daily reservation and Rate
- Create & input reservations as needed
- Light cleaning of return vehicle
- Shuttle pick-up & drop up at airport
- Handle debit & credit card transactions
September 2017-December 2018Flex Associate | Arby's, Llc | Carlisle , PA
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Checked prices for customers and processed items sold by scanning barcodes
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non conformance to specifications
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record-keeper purposes
- Monitored customers for signs of security concerns and escalated issues to management
August 2016-September 2017Cashier /Lead Cook | Sonic Drive | City , STATE
- Take order / delivery order. Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Clean, stock, and restock workstations and display cases
- Wash, cut, and prepare foods designated for cooking
- Mix ingredients such as pancake or waffle batters
- Schedule activities and equipment use with managers, using information about daily menus to helps coordinate cooking times
August 2015-August 2016Crew Member/Cashier | McDonald's | City , STATE
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers' questions, and provide information on procedures or policies
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
- Calculate total payments received during a time period, and reconcile this with total sales
- Issue trading stamps, and redeem food stamps and coupons
- Offer customers carry-out service at the completion of transactions
Education
2017High School Diploma: Veterans Memorial High School, City, State
Skills
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Resume Overview
School Attended
- Veterans Memorial High School
Job Titles Held:
- Car Rental Agent
- Flex Associate
- Cashier /Lead Cook
- Crew Member/Cashier
Degrees
- High School Diploma :
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