Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
• Self-motivated and dependable while achieving high performance with minimal supervision. I am coach-able, dedicated to the result, driven to succeed and willing to learn as I go. Bilingual with fluency in English/Vietnamese and well-trained in prioritizing tasks and customer concern. Composed Counter Agent able to remain calm in all situations and capable of patiently responding to customer inquiries. Dependable worker seeking to apply strong conflict management and organizational skills and take on new customer service opportunity. Well-versed in face to face with customer and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Work History
Car Rental Agent, 12/2018 to Current Ukpeagvik Inupiat Corporation – Plano, TX,
Answering phones and taking customer information
Dealing with customer inquiries about the availability and pricing of vehicles
Taking reservations and explaining terms of the rental agreements
Completing paperwork, inspecting vehicles with customers and taking payments
Verifying insurance coverage and working directly with body shops
Open & Close contracts+ Check out/in vehicles+ Track vehicle Status (on rents,available,need service & maintain)+ Check vehicle maintenance status
Professional office maintenance
Data entry & organized contracts information
Familiar with Excel & Words Doc
Check daily reservation and Rate
Create & input reservations as needed
Light cleaning of return vehicle
Shuttle pick-up & drop up at airport
Handle debit & credit card transactions
Flex Associate, 09/2017 to 12/2018 Arby's, Llc – Carlisle, PA,
Describe merchandise and explain use, operation, and care of merchandise to customers
Compute sales prices, total purchases and receive and process cash or credit payment
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Describe merchandise and explain use, operation, and care of merchandise to customers
Checked prices for customers and processed items sold by scanning barcodes
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non conformance to specifications
Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record-keeper purposes
Monitored customers for signs of security concerns and escalated issues to management
Cashier /Lead Cook, 08/2016 to 09/2017 Sonic Drive – City, STATE,
Take order / delivery order. Receive payment by cash, check, credit cards, vouchers, or automatic debits
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Maintain sanitation, health, and safety standards in work areas
Clean food preparation areas, cooking surfaces, and utensils
Verify that prepared food meets requirements for quality
Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
Clean, stock, and restock workstations and display cases
Wash, cut, and prepare foods designated for cooking
Mix ingredients such as pancake or waffle batters
Schedule activities and equipment use with managers, using information about daily menus to helps coordinate cooking times
Crew Member/Cashier, 08/2015 to 08/2016 McDonald's – City, STATE,
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Assist customers by providing information and resolving their complaints
Greet customers entering establishments
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Answer customers' questions, and provide information on procedures or policies
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
Calculate total payments received during a time period, and reconcile this with total sales
Issue trading stamps, and redeem food stamps and coupons
Offer customers carry-out service at the completion of transactions
Education
High School Diploma: , Expected in 2017 Veterans Memorial High School - Corpus Christi, TX GPA:
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