, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Graduate of Temple University w/ a Bachelors in Biological Sciences, very well organized, work well alone and/or with others, I have lots of experience in customer service & HR Generalist. I have the ability and desire to perform excellent work and will put constant effort to elevate, not only myself but those around me if possible. I am confident in my ability and will be encouraged by my circumstances to fully devote myself and all my talents to whatever task or obstacle is put in front of me.
I know the importance of professionalism. I am very serious about working in the Laboratory & Medical field some day.
I am a fast learner, I adapt well to new surroundings, very orientated, I have good people skills, multitasking comes naturally, I can stand for long periods of time if needed. I am also 100% fluent in Haitian Creole and French.
Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Researched employee relations issues and conducted meetings with employees and supervisors.
Conducted employee hiring and exit interviews.
Created and modified job descriptions within all departments.
Assisted customer service with inbound and outbound calls regarding human resources inquiries.
Led staff meetings to develop strategies that would positively influence workplace relationships.
Organized employee schedules, department phone lists and business card orders.
Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
Developed more than 65 employee handbooks, including design and layout.
Facilitated transition from paper to electronic time sheet for 65 staff, improving flexibility and eliminating manual entry time.
08/2013 to 08/2021Car Rental Agent Goodwill Of North Georgia | Duluth, GA,
Updated and maintained rental agreement files and documents.
Collected payment by processing credit card transactions.
Coordinated shuttle services by communicating with drivers.
Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
Employed sales techniques to boost sales and services.
Answered telephones to assist customers and resolve issues.
Processed exchange requests in computer system.
Prepared and submitted reports to supervisor.
Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Explained policies and reviewed documentation to obtain signatures.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Processed order transactions, including debit and cash operations.
Delivered top quality customer service in professional manner while managing multiple tasks.
Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Responded effectively to customer questions and inquiries and provided information regarding products.
07/2010 to 09/2013CashierGoodwill Of North Georgia | Norcross, GA,
Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed returned items in accordance with store policy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to Supervisor for remediation.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
07/2007 to 08/2007Cashier Company Name | City, State,
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Processed customer payments quickly and returned exact change and receipts.
Operated cash register, collected payments and provided accurate change.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Learned roles of other departments to provide coverage and keep store operational.
Increased sales % by suggesting specific purchases to customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 05/2018Bachelor of Science | BiologyTemple University, Philadelphia, PAGPA:
Expected in 08/2013Associate of Science | Biological Sciences Montgomery County Community College, Blue Bell, PAGPA:
Expected in 06/2009High School Diploma | North Penn Senior High School, Lansdale, PAGPA:
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