LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Graduate of Temple University w/ a Bachelors in Biological Sciences, very well organized, work well alone and/or with others, I have lots of experience in customer service & HR Generalist. I have the ability and desire to perform excellent work and will put constant effort to elevate, not only myself but those around me if possible. I am confident in my ability and will be encouraged by my circumstances to fully devote myself and all my talents to whatever task or obstacle is put in front of me.

I know the importance of professionalism. I am very serious about working in the Laboratory & Medical field some day.

I am a fast learner, I adapt well to new surroundings, very orientated, I have good people skills, multitasking comes naturally, I can stand for long periods of time if needed. I am also 100% fluent in Haitian Creole and French.

Skills
  • Accuracy and efficiency
  • Cash and credit card transactions
  • Merchandise display maintenance
  • Account discrepancy resolution
  • Product knowledge
  • Process improvement
  • Supervision
  • Team building
  • Planning and coordination
  • Customer service
  • Inventory management
  • Relationship development
  • Fluent in French
  • Fluent in Haitian Creole
  • Computer Typing and skills
  • Microsoft and Excel
Experience
12/2021 to 10/2022 Human Resources Generalist/Scheduler Ukpeagvik Inupiat Corporation | Anaktuvuk Pass, AK,
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Researched employee relations issues and conducted meetings with employees and supervisors.
  • Conducted employee hiring and exit interviews.
  • Created and modified job descriptions within all departments.
  • Assisted customer service with inbound and outbound calls regarding human resources inquiries.
  • Led staff meetings to develop strategies that would positively influence workplace relationships.
  • Organized employee schedules, department phone lists and business card orders.
  • Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
  • Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
  • Developed more than 65 employee handbooks, including design and layout.
  • Facilitated transition from paper to electronic time sheet for 65 staff, improving flexibility and eliminating manual entry time.
08/2013 to 08/2021 Car Rental Agent Goodwill Of North Georgia | Duluth, GA,
  • Updated and maintained rental agreement files and documents.
  • Collected payment by processing credit card transactions.
  • Coordinated shuttle services by communicating with drivers.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Employed sales techniques to boost sales and services.
  • Answered telephones to assist customers and resolve issues.
  • Processed exchange requests in computer system.
  • Prepared and submitted reports to supervisor.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Explained policies and reviewed documentation to obtain signatures.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Processed order transactions, including debit and cash operations.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
07/2010 to 09/2013 Cashier Goodwill Of North Georgia | Norcross, GA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed returned items in accordance with store policy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Supervisor for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
07/2007 to 08/2007 Cashier Company Name | City, State,
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Increased sales % by suggesting specific purchases to customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 05/2018 Bachelor of Science | Biology Temple University, Philadelphia, PA GPA:
Expected in 08/2013 Associate of Science | Biological Sciences Montgomery County Community College, Blue Bell, PA GPA:
Expected in 06/2009 High School Diploma | North Penn Senior High School, Lansdale, PA GPA:

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Resume Overview

School Attended

  • Temple University
  • Montgomery County Community College
  • North Penn Senior High School

Job Titles Held:

  • Human Resources Generalist/Scheduler
  • Car Rental Agent
  • Cashier
  • Cashier

Degrees

  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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