LiveCareer-Resume

captain resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Business development understanding
  • Staff training and development
  • Staff development
  • Training and development
  • Time Management
  • Schedule management
Education and Training
Arizona State University Tempe, AZ Expected in 05/2025 Bachelor of Arts : Psychology - GPA :
Miracosta College Oceanside, CA Expected in 05/2023 : Psychology - GPA :
  • Completed coursework in Biology, Physiological Psychology, Abnormal Psychology, and Research Methods.
  • 3.5 GPA
  • 2023, President's List
Certifications
  • ServSafe - Food Protection Manager (2018)
  • Service Learning Certification (2021)
Experience
Rosewood Hotels & Resorts - Captain
Santa Barbara, CA, 01/2021 - 05/2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
State Of Kentucky - Assistant Director
Harned, KY, 10/2018 - 10/2020
  • Oriented, trained, and directed staff to achieve objectives.
  • Mentored new employees on industry practices and business operations.
  • Managed schedules by completing work accurately and on time.
  • Monitored team compliance with safety and health guidelines.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Cultivated and maintained positive relationships with employees and freelance personnel.
  • Directed special projects and daily operations.
  • Generated reports to provide data for corrective actions and improvements.
Veterans Canteen Service - Assistant Manager
Columbus, OH, 01/2018 - 10/2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Npc International - Crew Member
Fort Leonard Wood, MO, 04/2015 - 07/2017
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed all fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Totaled bills, accepted payments and returned change.

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Resume Overview

School Attended

  • Arizona State University
  • Miracosta College

Job Titles Held:

  • Captain
  • Assistant Director
  • Assistant Manager
  • Crew Member

Degrees

  • Bachelor of Arts
  • Some College (No Degree)

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