, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated professional offering experience and expertise in working with victims and witnesses of crime. Considerable experience having phone contact with them during their emergency as a 911 dispatcher and often afterwards. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Adept at reviewing and analyzing complex and large amounts of information to identify relevant evidence to assist in investigations.
Skills
File Management
Account Management
Public Policy
Problem-Solving Abilities
Dispute Resolution
Office Management
Legal Documents
Relationship Building
Good Work Ethic
Friendly, Positive Attitude
Reliable & Trustworthy
Supervision & Leadership
Planning & Organizing
Customer Service
Training & Development
Experience
05/2020 to CurrentCaptain | 911 Director | Chief Civil DeputySchulte Hospitality Group | Peoria, IL,
911 Manager for designated primary 9-1-1 answering point (PSAP), providing emergency and non-emergency call-taking and dispatch services for multiple police and fire agencies and emergency medical services.
Direct supervision over staff of six fully trained and a varied number of trainee dispatchers, involving a variety of personnel management and training responsibilities.
Evaluated applications and assessment results to determine eligibility for hiring. Provided recommendations for the termination of employees when applicable.
Performing quality assurance reviews, performance appraisals, employee goal setting and monitoring for outcomes.
Resource and data management to maintain and assure accuracy of complex records, tapes, reports and maps; point of contact for media, attorneys and the public requesting copies of records; knowledgeable of state and federal privacy and security laws pertaining to public safety records.
Chief Civil Deputy for all Sheriff sales and other civil processes.
Utilize LEDS/NCIC and other resources to research information.
Data entry to include, warrants, restraining orders, stalking orders, pre-trial release orders, corrections clients and other information.
Responding to inquiries and explaining policies and procedures. Handling sensitive and confidential data and documentation.
Creating and maintaining cooperative relationships within the agency.
Developing and maintaining relationships with other agencies.
Handling counter contacts to include general inquiries, processing sex offender registrations, and taking information for deputies/officers.
Keeping up-to-date on legislative and legal changes in evidence handling procedures and retention schedules.
Insuring all policies and procedures follow any and all legal updates.
07/2018 to 04/2020FICS Program ManagerOregon State Police | City, STATE,
Program Manager for Firearms Instant Check (FICS) and NICS Act Record Improvement Program (NARIP) Units. Supervision of FICS unit which consists of 26 Public Service Representative 4s (PSR4 call takers) and two Support Service Supervisor 3s (SSS3) and the NARIP Unit which consisted of 12 Office Specialist 2 (OS2) limited duration employees and one SSS3 limited duration employee (The NARIP team’s positions ended December 31, 2018)
Management responsibilities for a unit processing an average of 285,000 transactions annually with a budget of over 6 million (includes revenue and expenditures). Budget authority. Responsibility for forecasting both revenue and expenditures each biennium. Utilizing, LEDS, NCIC, NICS and other programs to perform criminal background checks.
Involvement in recruitment activities and interview boards; recommendations for hiring or terminating employees; performing quality assurance reviews and/or performance audits, writing performance evaluations, employee goal setting and monitoring for outcomes, administering labor contract; investigation of complaints, administration of discipline as appropriate, and handling grievances.
Work closely with the patrol FICS Investigative Unit (FIU) Lieutenant and troopers. Attends and provides training at their quarterly meetings.
Responds to inquiries from FFL dealers and provides information and training when requested.
Testifying in court when required. Creating and maintaining relationships with other agencies both state and federal. Evaluating and analyzing data and criminal histories against state and federal criteria. Understanding of Oregon Law, Federal law and case law pertaining to firearm transfers.
Responsible for monitoring legislative issues which may affect the work process. Tracking proposed bills, writing bill analysis reports, preparing statistical and fiscal impacts to the unit, testifying on related bills when needed and serving on appropriate committees to represent the department on firearms, criminal records and identification related issues when needed. Reporting critical issues through the chain-of-command for impacts noted within proposed legislation.
Responsible for ensuring that statistical data gathered by the firearms unit is accurate and accurately reflects the state of the program. Through subordinate supervisors, ensuring the organization and analysis of work production problems are in place in order to distinguish irregularities in workflow and solve problems through evaluation and implementation of practical solutions. Directs unit quality control processes to ensure that the completed work is accurate and meets the standards of the Department by reviewing portions of employees completed work as needed to correct deficiencies.
Responsible for all aspects of the program computer database, telephone services and software development needs for units. This includes both the FICS phone-based transaction software as well as the FICS E-Check software. Review and approve training manuals for unit as needed to keep procedures current and in accordance with Oregon law and agreements with the FBI.
Oversee the day-to-day operations of the NARIP Record Reconciliation team made up of Limited Duration employees funded through federal grant. Includes progress reporting and ensuring all resources needed are available to complete their mission.
Responsible and accountable to properly administer the AFSCME Support Unit contract and ensure all articles within the contract are followed. Perform administrative duties in support of the Units. Responsible to understand the agencies affirmative action goals and objectives and to develop and implement plans to meet them. Required to work independently and with considerable discretion while keeping the Deputy Director and Director appropriately informed.
07/2015 to 06/2018911 Telecommunicator and Evidence TechnicianWallowa County Sheriff's Office | City, STATE,
Promoted to 911 Manager and Chief Civil Deputy in March 2018.
Answer, evaluate and prioritize incoming emergency and non-emergency calls for service. Dispatch appropriate response units, to include police, fire or emergency medical responders.
Resource and data management to maintain and assure accuracy of complex records, tapes, reports and maps; knowledgeable of state and federal privacy and security laws pertaining to public safety records.
Process requests for Concealed Handgun Licenses. Maintain a current knowledge of laws pertaining to concealed firearms licenses. Maintain knowledge of legislative initiatives and changes related to concealed handgun licenses.
Utilize LEDS/NCIC and other resources to research information.
Data entry to include, warrants, restraining orders, stalking orders, pre-trial release orders, corrections clients and other information.
Responding to inquiries and explaining policies and procedures. Handling sensitive and confidential data and documentation.
Creating and maintaining cooperative relationships within the agency. Developing and maintaining relationships with other agencies.
Handling counter contacts to include general inquiries, processing sex offender registrations, and taking information for deputies/officers.
Performing forensic cell phone extractions and creating reports from data extracted.
Managing all evidence for Wallowa County Sheriff's Office and Enterprise Police Department. Testifying in court when needed.
Keeping up-to-date on legislative and legal changes in evidence handling procedures and retention schedules. Insuring all policies and procedures follow any and all legal updates.
05/2014 to 06/2015Office Manager - Criminal Records UnitClackamas County Sheriff's Office | City, STATE,
Manager of Criminal Records Unit. Direct supervision over a staff of 16 employees including a Unit Shift Coordinator, involving a variety of personnel management and training responsibilities.
Involvement in recruitment activities and interview boards; recommendations for hiring or terminating employees; performing quality assurance reviews and/or performance audits, performance appraisals, employee goal setting and monitoring for outcomes.
Administering labor contract; investigation of complaints, and administration of discipline as appropriate.
Monitor work flow and create strategies to maximize productivity. Insuring excellent customer/user service. Creating and maintaining cooperative relationships within the agency. Developing and maintaining relationships with other agencies.
Manage resources and data files including maintenance of complex records, reports, and photos/videos; utilize regional, state and national law enforcement databases (CLASSWEB, ARBITRATOR, REPORT BEAM, REPORT WRITER, REGJIN, LEDS, NCIC) for inquiry, entry and retrieval of sensitive criminal justice information.
Assisted in the transition from an in-house records management system/report writing system, REPORT WRITER, to a larger, multi-agency records management/report writing system, RegJIN.
Handle requests for records from victims, suspects, other law enforcement agencies, the media, attorneys, and other people or agencies. Determine if the records are releasable based on Oregon Revised Statutes, Oregon Administrative Rules and agency policies and procedures.
Responding to inquiries and explaining policies and procedures. Handling sensitive and confidential data and documentation. • Creating and administrating Unit budget of over $100,000. Working with agency business manager and staff to be fiscally responsible.
Emphasizing effective communication and customer service for all personnel in the Records Unit.
09/2007 to 05/2014Property & Evidence SupervisorClackamas County Sheriff's Office | City, STATE,
Supervisor of Property/Evidence Unit. Direct supervision over a staff of three full time Property Specialists and two temporary part time Property Specialists, involving a variety of personnel management and training responsibilities.
Involvement in recruitment activities and interview boards; recommendations for hiring or terminating employees; performing quality assurance reviews and/or performance audits, performance appraisals, employee goal setting and monitoring for outcomes; administering labor contract; investigation of complaints, and administration of discipline as appropriate.
Monitor work flow and create strategies to maximize productivity. Insuring excellent customer/user service.
Creating and maintaining cooperative relationships within the agency. Developing and maintaining relationships with other agencies.
Revising and creating up-to-date Property/Evidence Manual, Field Training and Evaluation Program and Property Unit Performance Measures.
Creating and writing reports. Creating and administrating Unit budget. Ordering supplies for the main property facility and two satellite property processing areas.
Keeping up-to-date on legislative and legal changes in evidence handling procedures and retention schedules. Insuring all policies and procedures follow any and all legal updates.
Responding to inquiries and explaining policies and procedures. Handling sensitive and confidential data and documentation.
Working in a warehouse-like environment; managing inventory, item placement, storage and security. Member of group tasked with creating new Evidence Facility.
Creating and administrating Unit budget. Working with staff and agency business office to insure fiscal responsibility.
07/2004 to 09/2007Operations SupervisorClackamas County 911 (CCOM) | City, STATE,
Operations supervisor for a consolidated communications center and designated primary 9-1-1 answering point (PSAP), providing emergency and non-emergency call taking and dispatch services for multiple police and fire agencies.
Direct supervision over a staff of 19 fully trained and a varied number of trainee dispatchers, involving a variety of personnel management and training responsibilities.
Involvement in recruitment activities and interview boards; recommendations for hiring or terminating employees; performing quality assurance reviews, performance appraisals, employee goal setting and monitoring progress; administering labor contract; investigation of complaints, administration of discipline as appropriate, and handling grievances.
Supervised Training Program for over a year with a strong focus on customer service. Administrated in-house training Academy, training documentation review, disciplinary issues, and managed interpersonal relationships between trainees and their coaches (trainers).
Develop, recommend and implement operational programs, policies and procedures. • Resource and data management to maintain and assure accuracy of complex records, tapes, reports and maps; point of contact for media and attorneys requesting copies of records; knowledgeable of state and federal privacy and security laws pertaining to public safety records.
Augmented staffing on the floor by call-taking and dispatching emergency and non-emergency calls.
11/1999 to 07/2004PEM/A - Dispatch SupervisorOregon State Penitentiary | City, STATE,
Operations Supervisor for a 23 county regional communications center and designated secondary 9-1-1 PSAP, providing emergency and non-emergency call taking and dispatch services for all divisions of Oregon State Police. Direct supervision over a staff of 31, involving a variety of personnel management and training responsibilities.
Managed the communications training program, including coordination of the in-house six (6) week basic dispatch academy; course development and instruction; scheduling; maintenance of training records; certification and certification maintenance; coordinated and monitored the Communications/Field Training Evaluation Program (C/FTEP); developed training materials and exercises; provided direct one-on-one training to others.
Develop, recommend and implement operational programs, policies and procedures. Managed sensitive and confidential information.
Participated in recruitment activities and on interview boards; made recommendations for hiring or terminating employees; coordinated new employee orientation and training; performed quality assurance reviews, performance appraisals, employee goal setting and progress monitoring; administered a labor contract; investigated complaints and inquiries, administered discipline as appropriate, and handled grievances. Involved in some of the budget process.
Represented O.S.P. Communications on committee groups including appointment as the L.E.D.S. representative; User Group Chairperson for mediating operational and procedural issues between field personnel and dispatch; promoted cooperative relationships with neighboring and distant communications centers within the Northern Command region.
Resource and data management to maintain and assure accuracy of complex records, tapes, reports and maps; point of contact for media and attorneys requesting copies of records; knowledgeable of state and federal privacy and security laws pertaining to public safety records.
Education and Training
Expected in | Criminal Justice Administration/AnthropologyClackamas Community College, Oregon City, ORGPA:
Expected in | Criminal Justice AdministrationUniversity of Phoenix, Tempe, AZGPA:
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