Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Attentive supervisor with 7 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Skills
Leadership development
Team building
Processes and procedures
Mentoring and coaching
Staff training and development
Loss prevention
Strong communication skills
Personnel training and development
Superior organization skills
Effective team player
Excellent multi-tasker
Adaptive team player
High-energy attitude
Time management
Dependable and reliable
Organized
Experience
03/2019 to CurrentCAP Team 2 SupervisorHonor Home Care | Glendale, CA,
Taught junior employees how to meet operational and sales goals with proactive strategies.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Guided and supported 15 plus staff members to consistently achieve team and personal goals.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Delegated tasks to employees based upon individual strengths and experience.
Achieved sales goals and business objectives by motivating staff and promoting good Customer service.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Checked inventory system to locate items at other stores.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Taught staff how to handle difficult situations with calm and professionalism.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated tasks to specific employees based on individual knowledge and strengths.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
05/2016 to 03/2019Lawn and Garden Department Manager Walmart | City, STATE,
Reduced process lags by effectively managing 6 plus staff to ensure optimal productivity.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Delegated tasks to employees based upon individual strengths and experience.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Taught staff how to handle difficult situations with calm and professionalism.
Delegated tasks to specific employees based on individual knowledge and strengths.
Earned good attendance record and built reputation for being on time and ready to work.
Improved operations by working with team members and customers to find workable solutions.
Developed cost-savings and new solutions to existing problems through persistent research and innovation.
Delivered software demonstrations to sales prospects and arranged focus groups to evaluate and support ongoing product development.
Created agenda, materials and communications for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Maintained industry knowledge through continuing education, training and monitoring of industry publications.
05/2012 to 06/2016Shoe Department ManagerWalmart | City, STATE,
Guided and supported 2 plus staff members to consistently achieve team and personal goals.
Checked inventory system to locate items at other stores, improving sales rates by 35%.
Delegated tasks to employees based upon individual strengths and experience.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Raised profits by 35% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Delegated tasks to specific employees based on individual knowledge and strengths.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Taught staff how to handle difficult situations with calm and professionalism.
06/2006 to 03/2009Lead SawyerBuilders FirstSource Inc. | City, STATE,
(Operated hand trucks, forklifts and scissor lifts.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Helped machine operators set up and tend equipment to complete runs.
Trained new employees on proper use of the ALS ALP Linear Saw to prevent accidents.
Education and Training
Expected in 05/2004High School Diploma | Flagler-Palm Coast High School, Palm Coast, FLGPA:
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