Campus Visit Coordinator, Recruitment & Retention Resume Example
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CAMPUS VISIT COORDINATOR, RECRUITMENT & RETENTION
Summary
Higher education executive offering recruitment/retention and records management expertise gained through 10 years of successful contributions. Motivating leader with history of building and managing cross-functional teams. Strong relationship builder that works well with stakeholders, educational teams, students and parents.
Skills
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Experience
Campus Visit Coordinator, Recruitment & Retention08/2019 to 03/2020Loyola University Office Of AdmissionsCity , STATE
- Managed and updated recruitment ATS and CMS software.
- Planned and executed recruitment events to bring in area candidates.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Compiled, modeled and analyzed key metrics on recruiting strategies and candidates.
- Updated and maintained accurate candidate tracking system for better organization.
- Devised customized strategies for different candidate types.
- Oversaw completion of new hire documents such as I-9 and direct deposit forms and submitted all materials for immediate processing.
- Prepared and maintained accurate employment records for 21-member student staff
- Created and oversaw candidate pipelines to fill all levels of positions.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Led campus tours, new student orientation and ongoing educational sessions
- Interfaced with students/faculty/staff/parents/schools to address and resolve complaints or grievances
- Developed and deepened relationships with faculty/staff, students and parents
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
- Recruitment/Retention/Training of 21 student ambassadors (Campus Tour Guides)
- Successfully coordinated family and group visits to campus
- Directed and managed 5 major campus recruitment and retention campus events
- Developed SOP's and streamlined operational processes
- Fostered relationships with students/faculty/parents, and worked with new students/faculty/parents to optimize acclimation and ease transition to new living environment
- Recognized by management for providing exceptional customer service
- Improved customer satisfaction by finding creative solutions to problems
- Improved operations by working with team members and student/parents/faculty to find workable solutions
Certified International & Domestic Tour Director06/2011 to 08/2019Gerber Tour, Worldstrides, Australian Pacific TourCity , STATE
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Supported community outreach initiatives by partnering with local colleges, high schools, grade schools and school clubs, athletes and parents.
- Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
- Offered business management and leadership skills to clients in travel and tourism industry
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Fostered strong relationships with international and domestic customers and suppliers by team-building and maintaining communication.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed all day-to-day operations of International and domestic tours to provide safe and enjoyable guest experience.
- Conduct all pre-trip research, commentary & specific/detailed plans to accommodate student, adult and senior groups for major international and domestic clients
- Devote 16-hour days on tour lasting up to 4 weeks for 150-250 people visiting destination cities, theme parks, resorts, entertainment venues and cultural immersive activities
- Researched topics that pertained to tour locations so that such information could be added to scripts.
- Provided information through narratives o locations throughout Deep South, East Coast, Eastern Canada, France, Italy & Spain relaying leser-known stories for interest
- Improved customer satisfaction by finding creative solutions to problems
- Earned reputation for hard work, excellent attendance and knowledge base
Associate Academic Registrar06/2009 to 06/2011Our Lady Of Holy Cross CollegeCity , STATE
- Managed and updated recruitment ATS and CMS software.
- Planned and executed recruitment events to bring in area candidates.
- Administered daily management of academic records and class enrollment
- Planned & implemented class registration processes
- Coordinated times and locations for class meetings
- Resolved scheduling conflicts for classroom management and students
- Maintained records of all classes & curriculum prerequisites
- Determined graduation eligibility
- Enforced college academic policies when advising students regarding graduation requirements
- Planned/Executed commencement activities
- Prepared data such as honors lists, transcripts, and class rankings\
- Compiled enrollment statistics and advised students regarding loan & scholarship eligibility
- Collected tuition and related fees
- Resolved issues with individual academic records such as credit attribution
- Monitored academic progress and referred struggling students to campus resources
- Managed student workers training/mentoring/retention
- Updated and maintained accurate candidate tracking system for better organization.
Education and Training
Bachelor of Science: General Studies/Mgmt/Psych. Education MinorLouisiana State University And A&M CollegeCity, State
Websites, Portfolios, Profiles
- www.linkedin.com/in/sandra-dianne-drouant-6157111b
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School Attended
- Louisiana State University And A&M College
Job Titles Held:
- Campus Visit Coordinator, Recruitment & Retention
- Certified International & Domestic Tour Director
- Associate Academic Registrar
Degrees
- Bachelor of Science : General Studies/Mgmt/Psych. Education Minor
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