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Campus Visit Coordinator, Recruitment & Retention Resume Example

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CAMPUS VISIT COORDINATOR, RECRUITMENT & RETENTION
Summary

Higher education executive offering recruitment/retention and records management expertise gained through 10 years of successful contributions. Motivating leader with history of building and managing cross-functional teams. Strong relationship builder that works well with stakeholders, educational teams, students and parents.

Skills
  • Higher Eduction Experience
  • Customer service
  • Team management
  • Process improvement
  • Organization
  • Supervision
  • Planning and coordination
  • Communications
  • Business operations
  • Team building
  • Operational improvement
  • First Aid/CPR
  • Project organization
  • Relationship development
  • Problem resolution
  • MS Office
  • Recruitment/Retention
Experience
Campus Visit Coordinator, Recruitment & Retention08/2019 to 03/2020Loyola University Office of AdmissionsNew Orleans, LA
  • Managed and updated recruitment ATS and CMS software.
  • Planned and executed recruitment events to bring in area candidates.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Compiled, modeled and analyzed key metrics on recruiting strategies and candidates.
  • Updated and maintained accurate candidate tracking system for better organization.
  • Devised customized strategies for different candidate types.
  • Oversaw completion of new hire documents such as I-9 and direct deposit forms and submitted all materials for immediate processing.
  • Prepared and maintained accurate employment records for 21-member student staff
  • Created and oversaw candidate pipelines to fill all levels of positions.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Led campus tours, new student orientation and ongoing educational sessions
  • Interfaced with students/faculty/staff/parents/schools to address and resolve complaints or grievances
  • Developed and deepened relationships with faculty/staff, students and parents
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
  • Recruitment/Retention/Training of 21 student ambassadors (Campus Tour Guides)
  • Successfully coordinated family and group visits to campus
  • Directed and managed 5 major campus recruitment and retention campus events
  • Developed SOP's and streamlined operational processes
  • Fostered relationships with students/faculty/parents, and worked with new students/faculty/parents to optimize acclimation and ease transition to new living environment
  • Recognized by management for providing exceptional customer service
  • Improved customersatisfaction by finding creative solutions to problems
  • Improved operations by working with team members and student/parents/faculty to find workable solutions
Certified International & Domestic Tour Director06/2011 to 08/2019Gerber Tour, Worldstrides, Australian Pacific TourNew Orleans, LA
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Supported community outreach initiatives by partnering with local colleges, high schools, grade schools and school clubs, athletes and parents.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Offered business management and leadership skills to clients in travel and tourism industry
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Fostered strong relationships with international and domestic customers and suppliers by team-building and maintaining communication.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed all day-to-day operations of International and domestic tours to provide safe and enjoyable guest experience.
  • Conduct all pre-trip research, commentary & specific/detailed plans to accommodate student, adult and senior groups for major international and domestic clients
  • Devote 16-hour days on tour lasting up to 4 weeks for 150-250 people visiting destination cities, theme parks, resorts, entertainment venues and cultural immersive activities
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Provided information through narratives o locations throughout Deep South, East Coast, Eastern Canada, France, Italy & Spain relaying leser-known stories for interest
  • Improved customer satisfaction by finding creative solutions to problems
  • Earned reputation for hard work, excellent attendance and knowledge base
Associate Academic Registrar06/2009 to 06/2011Our Lady of Holy Cross CollegeNew Orleans, LA
  • Managed and updated recruitment ATS and CMS software.
  • Planned and executed recruitment events to bring in area candidates.
  • Administered daily management of academic records and class enrollment
  • Planned & implemented class registration processes
  • Coordinated times and locations for class meetings
  • Resolved scheduling conflicts for classroom management and students
  • Maintained records of all classes & curriculum prerequisites
  • Determined graduation eligibility
  • Enforced college academic policies when advising students regarding graduation requirements
  • Planned/Executed commencement activities
  • Prepared data such as honors lists, transcripts, and class rankings\
  • Compiled enrollment statistics and advised students regarding loan & scholarship eligibility
  • Collected tuition and related fees
  • Resolved issues with individual academic records such as credit attribution
  • Monitored academic progress and referred struggling students to campus resources
  • Managed student workers training/mentoring/retention
  • Updated and maintained accurate candidate tracking system for better organization.
Education and Training
Bachelor of Science: General Studies/Mgmt/Psych. Education MinorLouisiana State University And A&M CollegeBaton Rouge, LA
Websites, Portfolios, Profiles
  • www.linkedin.com/in/sandra-dianne-drouant-6157111b
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Resume Overview

Companies Worked For:

  • Loyola University Office of Admissions
  • Gerber Tour, Worldstrides, Australian Pacific Tour
  • Our Lady of Holy Cross College

School Attended

  • Louisiana State University And A&M College

Job Titles Held:

  • Campus Visit Coordinator, Recruitment & Retention
  • Certified International & Domestic Tour Director
  • Associate Academic Registrar

Degrees

  • Bachelor of Science : General Studies/Mgmt/Psych. Education Minor

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