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Call Center Technician Resume Example

Resume Score: 80%

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SHARIFA N
NAIMI
Professional Summary

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for telecommunications customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Upbeat Customer Service professional bringing Number-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.

Skills
  • Customer support
  • Documentation and reporting
  • Verbal and written communication
  • Inbound phone calls
  • Account management
  • Problem-solving skills
  • Client communication
  • Quality assurance
  • Gathering information
  • Answering questions
  • Cash Handling
  • 35 WPM
  • Payment processing
  • Complaint resolution
  • Customer Relationship Management
  • Performance improvement
  • E-commerce
  • Microsoft Office
  • Call center operations
  • Brand representation
  • Technical Support
  • Customer service optimization
  • Proficient in system software
  • Proficiency in programming software
  • Proficiency in application software
  • Pc application Internet explorer Microsoft Word and Photoshop
  • Operating systems Windows Mac OS X.
  • Troubleshooting and Diagnostics
  • Equipment upgrades
  • User support
  • Office installations
  • Technical troubleshooting
  • Routine inspections
  • Systems analyzation
  • Estimate generation
  • Equipment installation and maintenance
  • Performance testing
  • Wireless communication installations
  • High-speed internet installation
  • Detail-oriented
  • Customer Service
  • Teambuilding
  • Responsible
  • Safety and compliance
  • Diagnostics and troubleshooting
  • Ability to troubleshoot systems
  • Installation planning
  • Troubleshooting
  • Troubleshooting Skills
  • Maintenance and Repair
  • Hand Tools
  • Repair
  • Repair Services
  • Email account set up
  • Search Engine Optimization
  • Help desk support
  • Desktop and Laptop Installations
  • Network Component Installations
  • Virus and Malware Prevention
  • Mobile device management
  • Network support
  • Computer proficiency
  • MS Office
  • Multitasking abilities
  • Written Communication
  • Customer service
  • Adaptability
  • Collaboration
  • Supervision
  • Conflict resolution
  • Good telephone etiquette
  • Organization and Time management
  • Critical thinking
  • Self-motivated professional
  • Data management
Education
Desert Mountain High SchoolCity05/2003Diploma:High Schools
Arizona Flight WorksCityPrivate Pilots License :Pilot
Work History
Company Name - Call Center Technician
City, State07/2012 - 08/2013
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Collaborated with Job titles and Job titles to correct mistakes, track shipments and handle damage claims.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Entered customer interaction details in online data tracker to track requests, document problems and record solutions offered.
  • Consistently maintained 100% customer service satisfaction ratings through quality control and resolutions.
Company Name - Technician and Customer Service Representative
City, State02/2011 - 05/2012
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Responded to telephone, email and in-person inquiries regarding wireless cell phones operation, use and troubleshoot and repair.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Updated documentation and produced reports.
  • Completed inventory counts and organized supplies.
Company Name - Customer Service / Technical Support
City, State12/2006 - 01/2012
  • Devised solutions to operations issues related to cell phones and laptops, working closely via phone, email, live chat and web teleconference.
  • Monitored systems in operation and input commands to troubleshoot areas such as Type and Type.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Increased customer satisfaction by resolving their wireless network issues.
  • Worked with the elderly customers to understand needs and provide excellent service.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Desert Mountain High School
  • Arizona Flight Works

Job Titles Held:

  • Call Center Technician
  • Technician and Customer Service Representative
  • Customer Service / Technical Support

Degrees

  • Diploma : High Schools
    Private Pilots License : Pilot

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