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Call center business analyst Resume Example

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CALL CENTER BUSINESS ANALYST
Professional Summary
Organized and detail-oriented with more than 20 years experience supplying customer service to direct consumers and travel agents and over 15 years of supplying important reports to management.
Skills
  • Customer service-oriented
  • Works well under pressure
  • Professional phone etiquette
  • Data entry
  • Microsoft Excel
  • Microsoft Word
Work History
Call center business analyst, 08/2015 to 08/2016
Apple Vacations – 101 NW Point Blvd. Elk Grove Village, IL
Compiled daily, weekly, monthly and quarterly reports/graphs for executivesRan reports in SAP and compiled results for incentive program

Scheduling Assistant, 06/2013 to 08/2015
Apple Vacations – 101 NW Point Blvd Elk Grove Village, IL
Updated and approved timecards for all call center personnelScheduled all call center personnelApproved/denied vacation time for all call center personnelDaily, weekly, monthly and quarterly reports on all call center personnel
Reservations agent, 02/2010 to 06/2013
Apple Vacations – 101 NW Point Blvd Elk Grove Village, Illinois
Call center customer serviceAnswered questions and booked vacations for direct consumers as well as travel agents
Education
Associate of Applied Science: CNA/Classes for nursing, Harper College - Palatine, Illinois
Accomplishments
Worked for the same company for 19 years providing great customer service to both internal and external customers. Great attendance, always willing to learn new things to excel in my career.
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Resume Overview

Companies Worked For:

  • Apple Vacations

School Attended

  • Harper College

Job Titles Held:

  • Call center business analyst
  • Scheduling Assistant
  • Reservations agent

Degrees

  • Associate of Applied Science : CNA/Classes for nursing ,

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