Organized and detail-oriented with more than 20 years experience supplying customer service to direct consumers and travel agents and over 15 years of supplying important reports to management.
Works well under pressure
Professional phone etiquette
Call center business analyst, 08/2015 to 08/2016 Apple Vacations – 101 NW Point Blvd. Elk Grove Village, IL Compiled daily, weekly, monthly and quarterly reports/graphs for executivesRan reports in SAP and compiled results for incentive program
Scheduling Assistant, 06/2013 to 08/2015 Apple Vacations – 101 NW Point Blvd Elk Grove Village, IL Updated and approved timecards for all call center personnelScheduled all call center personnelApproved/denied vacation time for all call center personnelDaily, weekly, monthly and quarterly reports on all call center personnel
Reservations agent, 02/2010 to 06/2013 Apple Vacations – 101 NW Point Blvd Elk Grove Village, Illinois Call center customer serviceAnswered questions and booked vacations for direct consumers as well as travel agents
Associate of Applied Science: CNA/Classes for nursing, Harper College - Palatine, Illinois
Worked for the same company for 19 years providing great customer service to both internal and external customers. Great attendance, always willing to learn new things to excel in my career.