Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Information Technology Specialist Recent International Business graduate with a military background and a solid understanding of business management practices, emerging global markets, key business drivers, and conducting business in a diverse, multi-cultural environment. Extensive business management experience, including account management, business development, business process improvement, team coaching, and mentoring. Flexible to change, excellent attention to detail, good communication, and interpersonal skills. Seeking opportunities in a challenging environment, ready to apply education and training to support organizational growth. Core areas of expertise include: Business Optimization | Financial Controls | Auditing and Tax Preparation | Budgeting and Forecasting | Account Reconciliation | Cash Handling | Team Management | Risk Management | Financial Statements | Budget Variance Assessment | Balance Sheets | Documentation and Reporting Sample Job Posts
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  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Account Management
  • Preventive Maintenance Programs
  • Client Presentations / Marketing /Sales
  • Relationship Building
  • Accounting Principles
  • Employee Relations
  • Payroll Management
  • Competitive Analysis
  • Performance Management
  • Process Improvements
  • 3D, Payroll
  • A+ Certified, Payroll processing
  • A+ Certification, Performance Management
  • Account Management, Presentations
  • Accounting, Print media
  • Accounts payable, Radio
  • Accounts receivable, RAM
  • Advertising, Relationship Building
  • Cables, Sales
  • Calibration, Spreadsheets
  • Competitive Analysis, Strategic Management
  • Client, Upgrading
  • Clients, Upgrade
  • Decision Making
  • Employee Relations
  • Ethernet
  • Financial Management
  • Imaging
  • International Marketing
  • Marketing
  • Marketing /Sales
  • Mechanical
  • Microsoft Office
  • Office
  • Monitors
  • Network security
  • Network
  • Networking
  • Software updates
  • End-user support
  • Security Protocols
  • Company Policy Adherence
  • Problem-solving skills
  • Advanced computer proficiency
  • Key process development
  • Network support
  • Root Cause Analysis
  • Customer service
  • Problem resolution
  • MS Office
  • Organization
Work History
04/2017 to 12/2018 CALIBRATION TECHNICIAN Abbott Laboratories | Chantilly, VA,
  • Calibration lab couldn't perform calibrations over the network due to problems with conectivity.
  • Action: Reorganized the networking closet, fixed and crimped ethernet cables that needed fixing and added dedicated network connections to every workstation.
  • Result: Reduced overall calibration timed by 40% therefor increasing output.
  • Situation: Only 4 out of the 8 temperature and humidity monitors were working and detected by the network Action: Took the time to fix the issues, reconnected them all to the network, and made sure they were properly labled Result: Increased the validity of the temperature and humidity we were workin under, Supervised a team of marines in ensuring that they discharged their daily functions responsibly.
  • Diagnosed, repaired, and calibrated radio test sets and other electrical and mechanical devices.
  • Implemented automated calibration system and improved the repair environment, reducing downtime by 90%.
  • Evaluated, repaired, and maintained a wide range of equipment.
  • Met performance goals through planning, coordination, and communication.
03/2015 to 04/2017 ACCOUNT MANAGER Abacus Group Llc | New York, NY,
  • Company had an open wifi network where all confidential files where shared Action: Implemented common network security practices, adding network security.
  • Result: Prevented attackers from stealing important company information.
  • Situation: Computers in the office were starting to run slow, and employees were complayning.
  • Action: Suggested that instead of buying new computers we upgrade the ones we have, by changing to SSDs and upgrading RAM Result: Saved company thousands of dollars, and workers were happy with their better performing devices, Planned and executed events to promote influencer marketing campaigns throughout the Caribbean and provide visibility for new products through social media, print media and other platforms.
  • Showcased proposed event venues to clients by using 3D imaging software to create renderings of proposed venues, leading to increased client satisfaction with company services.
  • Created a support system for Account Managers that increased productivity through efficient distribution of work.
11/2013 to 03/2015 GENERAL MANAGER Turnberry Associates | Nashville, TN,
  • Situation: Appointments and sales tracking were done by hand.
  • Action: Implemented software to track appointments, and sales.
  • Result: Reduced appointments conflicts, and also reduces discrepancies in employee pay, Improved payroll processing for salon employees by creating spreadsheets to track daily sales, commissions due, time and attendance, and direct deposit, eliminating a time consuming manual process.
  • Monitored competition, customer tastes, trending styles, and products in demand to grow salon business.
  • Generated leads through advertising and networking that increased client base.
  • Resolved issues with products, services, accounts payable and accounts receivable.
Expected in Bachelor of Business Administration | Florida International University, Miami, FL GPA:
Expected in 2019 Representative Courses: Management, Strategic Management, International Marketing, Microcomputer Applications for Business. Accounting for Decision Making, Planning, and Control, Financial Management, Operations | , , GPA:
Comptia A+ Certified Comptia Network+ Cerfitied Took a Training course at New Horizons, Computer Learning Centers Summary Statement Skills CompTia Network+ (obtained), CompTIA A+ Certification, Microsoft Office

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  • Bachelor of Business Administration
  • Representative Courses: Management, Strategic Management, International Marketing, Microcomputer Applications for Business. Accounting for Decision Making, Planning, and Control, Financial Management, Operations

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