Cake Decorator/Cashier Resume Example
Seeking the position of a full-time front desk hotel receptionist to expand my knowledge and career goals in the industry.
Hardworking and reliable customer service worker with a strong background in operating cash registers, office equipment, and keeping areas clean and neat.
Highly organized, proactive and punctual.
Operates well within team-oriented environments.
Polished and professional, skilled at processing payments and building relationships with patrons.
Courteous and respectful with guests to maximize loyalty. Results-oriented, motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Motivated employee with over 10 year track record of success in providing exceptional service and sales support in customer based environments. Strong team player committed to assisting co-workers and management team with all activities necessary for hotel success. Enthusiastic retail professional with over 10 years of hands-on experience in customer service (office setting), payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply my energetic, professional, and outstanding service to meet or exceed your companies expectations.
- Over 10 years of experience in office administrative/customer service industry
- Proficient in Microsoft Outlook, Excel, and Word
- Familiar with office equipment such as: computers, fax machines, multiple phone lines, copier, scanner/scan email, etc.
- Ability to effectively manage multiple tasks with great attention to detail
- Excellent time management skills
- Competent in managing, prioritizing, and completing assignments in a timely manner
- Ability to effectively communicate both verbally and in written form
- Strong interpersonal skills
- Strong problem solving skills
- Strong organizational skills
- Issue resolution
- Customer greeting
- Credit and cash transactions
- Merchandise restocking
- Product recommendations
- ID verification
- Customer assistance
- Cash register operation
- POS systems
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Operated cash register, collected payments and provided accurate change.
- Monitored sales events, added new merchandise and rang up purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Decorated cakes per customer request.
- Received all incoming calls and coordinated with medical staff to fulfill requests and resolve issues.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on patient changes to nursing staff.
- Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Facilitated front desk operations for busy high-volume medical office.
- Responded to inquiries and new patient requests made online, by phone or email.
- Worked with nurses and doctors to meet all incoming patient needs, smooth check-in processes and maximize satisfaction.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Answered phones, responded to patient inquiries and transferred calls to appropriate staff members.
- Input customer data and made immediate updates to reflect patient changes.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained records of all activities involving move-ins and move-outs.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Fully abstracted all leases and entered all pertinent information into Yardi management system.
- Developed strong, professional relationships with staff and residents by initiating collaboration and delivering exemplary service and engagement.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Negotiated rates and prepared documents such as leasing agreements, rules and regulations, and move-in/move-out procedures.
- Inspected property daily, took pictures and wrote reports regarding findings for submission to property manager.
- Increased occupancy from 78% to 95% within 2 months.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Completed coursework in math, english and biology.
I have a few months of hotel experience I worked at a Fairfield Inn Hotel in California, back in the year 2012. I was only there for approximately 6 months (I had to move out of state to care for a family member), but during that time I really enjoyed the environment so I'm interested in a career in the hotel/hospitality industry. I do have over 7 years experience in property management, so I'm familiar with the process of customer service and hospitality. As a Leasing Consultant, I was the front face of the office, where I would meet and greet all prospective residents, show them around the community, and lease apartments to them. Although it's different from the hotel industry, there are many similarities that I believe will help me be a good asset to your company.
I'm happy to provide references from my previous employers, to give you more insight on my work ethic.
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Resume Overview
School Attended
- Ashworth College
- Chaffey College
- Marinello School of Beauty
Job Titles Held:
- Cake Decorator/Cashier
- Front Desk Receptionist
- Administrative Assistant/Apartment Leasing Consultant
Degrees
- Some College (No Degree) , Hospitality/Hotel
Some College (No Degree) , Nursing
License , Cosmetology
