cage cashier trainer resume example with 16+ years of experience
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Enthusiastic Head Cashier with 30 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Experienced retail professional with 30-year history of training and leading teams of cashiers in high-volume environments. Detail-oriented and organized with excellent time management ability. Committed and hardworking Cashier Cage/ Trainer with 30 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Versatile Cashier Trainer / VIP Customer service with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
- Stocking and replenishing
- Opening and closing procedures
- Store opening/closing procedures
- Product and service sales
- Cash Handling
- Multi-tasking skill
- Cash register operation
- Point of sale knowledge
- Cash drawer management
- Cleanliness
- Product knowledge
- Identification checks
- Multi-tasking ability
- Customer assistance
- Cash balancing
- Purchase assistance
- Payment collection
- Credit card processing
- Bagging and packaging
- Cash register systems
- Check cashing
- Currency counting
- Basic math skills
- Cash register skills
- Loss prevention
- Refunds and exchanges
- Coupons and gift cards
Forest Lake, MN, 06/2014 - 08/2020
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended Weekly Gifts
- To customers, thoroughly explaining details.
- Resolved escalated customer disputes with special actions such as discounts.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Analyzed purchases for signs of fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
Alpine, CA, 10/2008 - 06/2014
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Quickly and accurately counted drawers at start and end of each shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Used POS system to enter orders, process payments, and issue receipts.
- Worked closely with Front End and Store Mangers
- To solve problems and handle customer concerns.
City, STATE, 01/2007 - 02/2008
- Identified appropriate marketing channels and target customers for campaigns.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Collaborated with product development team to effectively modernize and update promotions.
City, STATE, 03/2003 - 05/2007
- Transferred credit instruments to cage for guest redemption to create efficiency for guest service.
- Enrolled table games guests in membership loyalty program to enhance guest experience, collect information for future marketing events and promotions and assist in tracking transactions for compliance.
- Tracked guest play, printed payout marker and balanced fills, credits and markers activity to safeguard company assets and support cage.
- Maximized game protection by performing administrative duties for table games personnel to allow optimal attention on active games.
- Verified actual amount of markers in pit versus computer totals to properly account for all credit instruments.
- Requested official identification for Marker purchases and verified details, consistently meeting strict legal standards of underage sales.
- Quickly and accurately counted drawers at start and end of each shift.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Cashed out jackpots of up to $10 Thousand and processed proper tax forms to uphold legal requirements.
- Requested official identification for
- Marker purchases and verified details, consistently meeting strict legal standards of underage sales.
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Resume Overview
School Attended
- Pascagoula Vocational Technical Institute
Job Titles Held:
- Cage Cashier /Trainer
- Cash Office Clerk
- Casino Marketing Representative
- Pit Clerk
Degrees
- High School Diploma
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