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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Capable Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with remarkable work ethic and diligent nature. Seeking to apply 28 years of experience in the industry to dynamic position with opportunity to make positive impact on customer service and team productivity. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Effective at completing inside and outside installation work with speed, efficiency and accuracy. Knowledgeable about pulling cable, setting up devices and establishing networks. Proficient in time management, planning and recordkeeping. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Diagnosing issues
  • Configuring devices
  • Maintaining components
  • Safety awareness
  • Installing equipment
  • Using instruments
  • Instructing customers
  • PPE use
  • Time management
  • Organization
  • Data management
  • Critical thinking
  • Reliable and trustworthy
  • Multitasking
  • Organizational skills
  • Friendly, positive attitude
  • First Aid/CPR
  • Computer skills
  • Planning
  • Writing reports
Experience
10/1999 to 06/2018
Cable Splicer Hawaiian Telcom Kaunakakai, HI,
  • Engaged with customers to deliver outstanding customer services and secure repeat business.
  • Setup and operated mechanical and manual servicing equipment.
  • Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Logged services performed in service ticket system accurately.
  • Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
  • Conducted reactive service appointments to diagnose and fix problems.
  • Traveled to a customer's home on pre-set appointment using company vehicle.
  • Developed preventive maintenance procedures and schedules for on-site equipment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping, and tubing to complete repairs and installations.
  • Increased field productivity while reorganizing installation methods and teams.
  • Improved operational efficiencies by managing work requests, new orders, pricing and changes while coordinating logistics to verify service dates.
  • Drove revenue by promoting products and services for sales conversions.
  • Secured client retention by driving product benefits and features around client needs.
  • Installed, set up and repaired devices and system components.
  • Answered normal and after-hours service calls.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
06/1993 to 10/1999
Service Technician Trane Technologies Kissimmee, FL,
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
  • Setup and operated mechanical and manual servicing equipment.
  • Engaged with customers to deliver outstanding customer services and secure repeat business.
  • Logged services performed in service ticket system accurately.
  • Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
  • Completed yearly maintenance visits, including examining previously completed work.
  • Conducted reactive service appointments to diagnose and fix problems.
  • Traveled to a customer's home on pre-set appointment using company vehicle.
  • Developed preventive maintenance procedures and schedules for on-site equipment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping, and tubing to complete repairs and installations.
10/1990 to 06/1993
Lineman Kira, Inc. Fort Knox, KY,
  • Helped out by participating in extra shifts when emergencies or outages required additional assistance in adverse weather conditions.
  • Participated in all company meetings and workshops on safety to learn different techniques that could alleviate accidents.
  • Assessed job sites for cleanliness and organization and loaded trucks with materials at completion of shift.
  • Shortened or lengthened wires by removing or adding wire and used different types of splices, connectors and clamps.
  • Adhered to strict federal and corporate rules to promote overall safety of workers and members of public.
  • Completed resagging on older or improperly installed lines.
  • Adhered to safety requirements and maintained stellar record with [Number] incidents in [Timeframe].
  • Performed pre-installation procedures to attach cross-arms, insulators and auxiliary equipment to poles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
12/1989 to 10/1990
Splicers Helper Bell Of Pennsylvania City, STATE,
  • Organized supplies for use based on expected customer needs.
  • Set up and tended equipment with machine operators to complete runs.
  • Weighed and mixed ingredients according to project specifications.
  • Applied knowledge of mechanical systems, electrical systems and environmental regulations when performing daily tasks.
  • Cleaned and prepared construction sites by removing debris and possible hazards.
  • Transported supplies to work sites, removed from trucks and organized for crew use.
  • Partnered closely with senior construction crew members to support skilled work.
  • Operated equipment with strong focus on safety and ground communication.
  • Supported worksite safety through proactive hazard management and adherence to safety measures.
  • Erected scaffolding, laid out materials and monitored tool availability to support project completion.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
Education and Training
Expected in
High School Diploma:
Shikellamy High School - Sunbury, PA
GPA:

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Resume Overview

School Attended

  • Shikellamy High School

Job Titles Held:

  • Cable Splicer
  • Service Technician
  • Lineman
  • Splicers Helper

Degrees

  • High School Diploma

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