(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Extensive experience working with diverse customers and communicating technical concepts to non-technical audiences. A quick learner with the proven ability to learn new systems and concepts. Seeking a role that incorporates technical and leadership skill sets to drive business productivity and performance. 
  • Proficient in MS Office, Google Applications, Captivate, Photo Shop, and Camtasia
  • Implementing new business systems 
  • System testing
  • Troubleshooting and problem solving
  • Proficient in Epicor/Aptos retail systems
  • Procedure development 
  • End User Curriculum development and assessment
  • E-Learning application development
Eastfield Community College Dallas, TX Expected in May 2008 : Business Administration and Management - GPA :
  • Coursework in Business Administration and Management
  • Top 25% of class
Bryan Adams High School Dallas, TX Expected in May 2006 High School Diploma : - GPA :
Process Improvement
  • Created new departmental procedures manual.
  • Assessed organizational training needs.
  • Led change management initiatives to improve productivity and workflow.
Celerity Systems, Inc. - Business Transformation Analyst
Philadelphia, PA, 01/2014 - Current
  • Analyzed the needs of the business to ensure sales force had the tools needed to increase sales
  • Translated technical issues into an easily understandable format for project stakeholders
  • Coordinated performance testing while ensuring proper documentation
  • Assisted development team with identifying, testing and deploying software updates for end users
  • Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPI's
  • Managed system changes to baseline requirements through effective application of system change control processes
  • Traveled between DFW and New York weekly as needed to work hands on with Transformation Team in the planning and development of new register systems for our retail division
  • Actively participated in weekly group status meetings to identify and address open issues
  • Revised and created new policies and procedures for field and corporate employees
  • Organized and scheduled 350 stores for installation of new Point of Sale (POS) systems
  • Assisted with the creation of the company Intranet
  • Researched and established a relationship with outside vendor (Mimeo) to create and distribute printed training manuals for 350 store locations
  • Monitored field inquiries via established company email account to support training and technical questions for 350 locations
  • Developed training materials and facilitated training for over 75 corporate executives at our company annual sales meeting
  • Created multiple screencast training videos and Google forms that are used to track associate training company wide
  • Developed new training courses for the field and corporate employees for various Epicor/Aptos applications.
Predicine, Inc. - Regional Project Manager
Hayward, CA, 02/2012 - 01/2014
  • Maximized operational effectiveness across territory.
  • Drove sales growth in Mid-West Region.
  • Supervised local managers.
  • Recruited for various positions across multiple sites in Mid-West Region.
  • Served as mentor to junior team members.
  • Surpassed revenue goals in four consecutive quarters.
  • Offered specific training programs to help employees maintain and improve job skills.
- Perfumania - Store Sales Manager Trainer
, , 02/2010 - 02/2012
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Analyzed marketing information and translated it into strategic plans.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
  • Contributed to merchandising ideas at team sale meetings.
- Claire's - Store Sales Manager Trainer
, , 08/2004 - 02/2010
  • Worked closely with the district manager to formulate and build the store brand.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Managed sales transactions with a revenue stream of $1,000,000.00 annually.
  • Hired and trained all sales staff for new store location.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Shared product knowledge with customers while making personal recommendations.
  • Sales Software: Epicor, Aptos
  • Desktop Publishing Software: Photoshop, Illustrator, Camtasia, SnagIt

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School Attended

  • Eastfield Community College
  • Bryan Adams High School

Job Titles Held:

  • Business Transformation Analyst
  • Regional Project Manager
  • Perfumania - Store Sales Manager Trainer
  • Claire's - Store Sales Manager Trainer


  • High School Diploma

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