Extensive experience working with diverse customers and communicating technical concepts to non-technical audiences. A quick learner with the proven ability to learn new systems and concepts. Seeking a role that incorporates technical and leadership skill sets to drive business productivity and performance.
Highlights
Proficient in MS Office, Google Applications, Captivate, Photo Shop, and Camtasia
Implementing new business systems
System testing
Troubleshooting and problem solving
Proficient in Epicor/Aptos retail systems
Procedure development
End User Curriculum development and assessment
E-Learning application development
Education
Eastfield Community CollegeDallas, TXExpected in May 2008 – –:Business Administration and Management - GPA:
Coursework in Business Administration and Management
Top 25% of class
Bryan Adams High SchoolDallas, TXExpected in May 2006 – –High School Diploma: - GPA:
Accomplishments
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Led change management initiatives to improve productivity and workflow.
Experience
Celerity Systems, Inc. - Business Transformation Analyst Philadelphia, PA, 01/2014 - Current
Analyzed the needs of the business to ensure sales force had the tools needed to increase sales
Translated technical issues into an easily understandable format for project stakeholders
Coordinated performance testing while ensuring proper documentation
Assisted development team with identifying, testing and deploying software updates for end users
Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPI's
Managed system changes to baseline requirements through effective application of system change control processes
Traveled between DFW and New York weekly as needed to work hands on with Transformation Team in the planning and development of new register systems for our retail division
Actively participated in weekly group status meetings to identify and address open issues
Revised and created new policies and procedures for field and corporate employees
Organized and scheduled 350 stores for installation of new Point of Sale (POS) systems
Assisted with the creation of the company Intranet
Researched and established a relationship with outside vendor (Mimeo) to create and distribute printed training manuals for 350 store locations
Monitored field inquiries via established company email account to support training and technical questions for 350 locations
Developed training materials and facilitated training for over 75 corporate executives at our company annual sales meeting
Created multiple screencast training videos and Google forms that are used to track associate training company wide
Developed new training courses for the field and corporate employees for various Epicor/Aptos applications.
Predicine, Inc. - Regional Project Manager Hayward, CA, 02/2012 - 01/2014
Maximized operational effectiveness across territory.
Drove sales growth in Mid-West Region.
Supervised local managers.
Recruited for various positions across multiple sites in Mid-West Region.
Served as mentor to junior team members.
Surpassed revenue goals in four consecutive quarters.
Offered specific training programs to help employees maintain and improve job skills.
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