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Overview
Dynamic and results-driven Business Analyst focused on execution of technology initiatives in the area of sales enablement. Highly effective communicator with the ability to forge strong relationships at all levels of the organization. Ability to leverage strong business acumen while coupling technical expertise in the areas of Customer Relationship Management.
Work Experience
08/2014 to Current
Business Systems Analyst - Sales EnablementFirst Chicago Insurance Company (Fcic) – Bedford Park, IL,
Strategic business partner between business stakeholders and technical teams to implement enterprise software for sales and marketing initiatives
Lead with functional and technical expertise on the Salesforce.com platform and integrated cloud applications; expert at project execution against business strategy
Perform solution
assessments, vendor evaluations, estimation exercises, and execute on all deliverables at all stages of both agile or waterfall projects
Drive business value by leveraging a deep understanding sales' business processes, strategy and long-term goals
Deliver and enable change management initiatives through communication and training strategies at all stages of the project to ensure business success
09/2013 to 08/2014
Customer Operations Systems LeadRaytheon Technologies Corp – Muskegon, MI,
Serve as technology lead for the Customer Operations team
Partner cross-functionally and collaboratively with business stakeholders, IT, and Project Team to successfully roll-out Salesforce.com CRM and a custom mobile app to 550 users
Elicit and document business requirements, prepare use cases and test scripts, lead UAT sessions with end users
Analyze business processes and propose systematic solutions to improve inefficiencies utilizing case management automation
Present prototype of Salesforce Partner Communities to aligned cooperatives, facilitate meetings, and document feedback for system enhancements
2013 to 09/2013
Customer Service SpecialistLand O'Lakes (WinField) – City, STATE,
Drove customer experience to aligned cooperative members on all customer-facing applications in the areas of training and end-user support
Created and implement WinField Customer Service standards and best practice documents across department
Research system issues within applications; diagnose root cause, manage documentation for enhancement requests
Analyze and rectify customer data issues within the seed reporting tool and customer invoicing discrepancies; partner with aligned seed partner and invoicing teams to deliver quick corrections
Deliver proactive, targeted call campaign to cooperative customers to increase compliance for the Grower Seed Reporting season
01/2010 to 2013
Sr. Procurement SpecialistSupervalu – City, STATE,
Source, quote, and procure goods not for resale for corporate ACME banner under a 6MM dollar budget annually
Analyze and research spend data to develop best practices within a cross-functional team to improve processes; prepare presentations and reports to present to senior leadership
Facilitate strong positive working relationships between vendors and customers; lead vendor feedback meetings
Prioritize demanding commitments and timelines for both internal and external customers; effectively demonstrate and speak on best practices to team
Train and mentor five new hires; prepare and manage training documents, on-boarding, and formal check-ins for success
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