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Business Systems Analyst - Sales Enablement Resume Example

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BUSINESS SYSTEMS ANALYST - SALES ENABLEMENT
Overview
Dynamic and results-driven Business Analyst focused on execution of technology initiatives in the area of sales enablement. Highly effective communicator with the ability to forge strong relationships at all levels of the organization. Ability to leverage strong business acumen while coupling technical expertise in the areas of Customer Relationship Management.
Work Experience
Business Systems Analyst - Sales Enablement Sep 2014 to Current
 Land O'Lakes (IT Delivery) - Shoreview, MN
  • Strategic business partner between business stakeholders and technical teams to implement enterprise software for sales and marketing initiatives
  • Lead with functional and technical expertise on the Salesforce.com platform and integrated cloud applications; expert at project execution against business strategy
  • Perform solution assessments, vendor evaluations, estimation exercises, and execute on all deliverables at all stages of both agile or waterfall projects
  • Drive business value by leveraging a deep understanding sales' business processes, strategy and long-term goals
  • Deliver and enable change management initiatives through communication and training strategies at all stages of the project to ensure business success 
Customer Operations Systems Lead Oct 2013 to Sep 2014
 Land O'Lakes (WinField) - Shoreview, MN
  • Serve as technology lead for the Customer Operations team 
  • Partner cross-functionally and collaboratively with business stakeholders, IT, and Project Team to successfully roll-out Salesforce.com CRM and a custom mobile app to 550 users
  • Elicit and document business requirements, prepare use cases and test scripts, lead UAT sessions with end users
  • Analyze business processes and propose systematic solutions to improve inefficiencies utilizing case management automation
  • Present prototype of Salesforce Partner Communities to aligned cooperatives, facilitate meetings, and document feedback for system enhancements
Customer Service Specialist Jan 2013 to Oct 2013
 Land O'Lakes (WinField) - Shoreview, MN
  • Drove customer experience to aligned cooperative members on all customer-facing applications in the areas of training and end-user support
  • Created and implement WinField Customer Service standards and best practice documents across department
  • Research system issues within applications; diagnose root cause, manage documentation for enhancement requests
  • Analyze and rectify customer data issues within the seed reporting tool and customer invoicing discrepancies; partner with aligned seed partner and invoicing teams to deliver quick corrections
  • Deliver proactive, targeted call campaign to cooperative customers to increase compliance for the Grower Seed Reporting season
Sr. Procurement Specialist Feb 2010 to Jan 2013
 Supervalu - Eden Prairie, MN
  • Source, quote, and procure goods not for resale for corporate ACME banner under a 6MM dollar budget annually
  • Analyze and research spend data to develop best practices within a cross-functional team to improve processes; prepare presentations and reports to present to senior leadership
  • Facilitate strong positive working relationships between vendors and customers; lead vendor feedback meetings
  • Prioritize demanding commitments and timelines for both internal and external customers; effectively demonstrate and speak on best practices to team
  • Train and mentor five new hires; prepare and manage training documents, on-boarding, and formal check-ins for success
Summary of Qualifications
  • Salesforce Platform Technologies: Sales Cloud, Service Cloud, Pardot, Marketing Cloud, Salesforce1, Force.com, AppExchange partners
  • Salesforce.com Certified Administrator
  • MS Office Suite: Excel, PowerPoint, Visio, Project
  • Business Analysis: facilitation, requirement elicitation, use case mapping, functional design, change management, training 
  • SDLC Methodologies: Agile, Waterfall
  • Project leadership with strong decision making skills
Achievements
2016 IT Excellence Award Winner: Innovation
Sales & Marketing Automation Project Team
Education and Training
Business Analysis Certificate February 2015 University of Minnesota - Minneapolis, MN
Bachelor of Arts, Communication May 2009 University of Minnesota - Minneapolis, MN
Leadership Experience
  • Co-Chair - Land O'Lakes Women's Leadership Network, 2016
  • President - Land O'Lakes Toastmasters Club, 2015
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Resume Overview

Companies Worked For:

  • Land O'Lakes (IT Delivery)
  • Land O'Lakes (WinField)
  • Supervalu

School Attended

  • University of Minnesota

Job Titles Held:

  • Business Systems Analyst - Sales Enablement
  • Customer Operations Systems Lead
  • Customer Service Specialist
  • Sr. Procurement Specialist

Degrees

  • Business Analysis Certificate February 2015
    Bachelor of Arts , Communication May 2009

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