business systems analyst ii resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated Business Systems Analyst professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Defines, analyzes and resolves complex business problems. Solution-oriented and driven with superior project management and leadership abilities.

  • Research and analysis
  • Production support
  • Solution testing and implementation
  • Agile and waterfall Project Management experience
  • Data and content migration via SQL and third-party migration tools
  • Requirements gathering
  • Business Process Analysis
University Of La Verne La Verne, CA Expected in 2012 Master of Science : Educational - GPA :
California State University - Northridge Northridge, CA, Expected in 01/2001 Bachelor of Arts : Music Industry Studies, Business - GPA :

Oracle Sales Cloud 2016 Certified Implementation Specialist

Work History
Edward Jones - Business Systems Analyst II
Chickasha, OK, 11/2018 - Current

CRM -Microsoft Dynamics 365

  • Be part of QA team to validate test and prod data via SQL queries and Advanced Searches on UI
  • Assisted with new user setup and dashboard and personal views configuration
  • Investigated and addressed system issues to enhance usability and improve functionality

Laserfiche (Enterprise Content Management system)

  • Migrate files and associated metadata from subsidiaries' legacy content management systems to Laserfiche enterprise repository
  • Handle routine product enhancement requests by soliciting business requirements and transforming existing processes updating configuration of Laserfiche workflow and Forms
  • Interact with business users on daily basis to assist their day-to-day operations through troubleshooting and product support
  • Improve business processes by adding new features and infrastructure
  • Oversee /execute installation of software programs and managed monthly server updates/patches

Microsoft On-Premises SharePoint and SharePoint Online

  • Involved in infrastructure migration projects throughout year leading effort to migrate content from Enterprise Content System data, primarily onto SharePoint
  • Presented business stakeholders with benefits and return-on-investment estimations to drive project planning and execution
  • Leading ongoing efforts to migrate On-Premises SharePoint sites to SharePoint Online for subsidiaries by coordinating with business sponsors
  • Helped deploy system enhancements to improve field operations
  • Leading data migration efforts on on-premises SharePoint to SharePoint Online transition
  • Oversee /execute installation of software programs and managed monthly server updates/patches
Asrc Federal Holding Company - Systems Analyst
Tacoma, WA, 01/2015 - 11/2018
  • Solicited business requirements and enhancement request with advanced working knowledge of Laserfiche applications
  • Completed Laserfiche integration with in-house pricing tool
  • End-to-End system ECM solution implementations
  • Successfully completed several company-wide process automation initiatives, which was publicly acclaimed by YTC President as “virtually zero-cost” in product delivery and superb ROIs
  • Working knowledge of legacy and to-be ERP platforms: Oracle-Forms home grown uni data based ERP, and SAP OTC
  • Strong knowledge and understanding of business operations in areas of Order to Cash, AP processing, warehouse management, inventory control, warranty administration and EDI.
  • Acted as primary support role of managing day-to-day business operations for corporate CRM, Oracle Sales Cloud, with +100 sales/operations user base
  • Provided user training sessions individually as well as in group to foster user adoption
  • Worked with CRM's BI reporting tool to develop custom reports using CRM data.
  • Provided continuous app enhancement by customizing UI and enabling newly added features at every release.
  • Worked collaboratively with Marketing department to compose and publish digital emails for product launch announcements and periodic customer feedback
  • Co-project owner of data integration project between Concur and SAP Accounting module
Yokohama Corporation Of North America - User Onboarding Coordinator
City, STATE, 02/2013 - 01/2015
  • Core member of in-house ERP system project and acted as liaison between headquarters' business stakeholders and parent company's system designers and developers to ensure smooth communication.
  • Conducted real-time translation during dual language meetings to assist requirements gathering sessions.
  • Translated and managed library of hundreds of technical design documents and test scenarios.
  • Developed user manuals depicting detailed system operations involving order to cash flows.
  • Conducted UAT and tracked/ documented system bugs and its status.
  • Offered friendly and efficient service to customers, handled challenging situations with ease

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Resume Overview

School Attended

  • University Of La Verne
  • California State University - Northridge

Job Titles Held:

  • Business Systems Analyst II
  • Systems Analyst
  • User Onboarding Coordinator


  • Master of Science
  • Bachelor of Arts

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