business systems analyst ii resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 12 year career.

  • Strategic Planning
  • Spend Management
  • Contracting
  • Sourcing
  • Requests for information
  • Change Management
  • Demand Management
  • Risk Management
  • Supply Chain Management
  • Project Management
  • Product development
  • Data Analysis
  • Business process mapping
  • Spend Analysis
  • Production support
  • Research and analysis
  • Data Modeling
  • Procurement
  • Contract Management
  • Contract Development
  • Global Sourcing
  • Analytics
  • Negotiation
  • Vendor sourcing
  • Supply chain planning
  • Quality Assurance
  • Purchasing
  • Office systems management
  • Business systems management
  • Business performance review
Work History
Receptionist, 11/2019 - 03/2020
Cleveland Clinic Broadview Heights, OH,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
Business Systems Analyst II, 09/2015 - 02/2019
Edward Jones Boulder, CO,
  • Performed intricate, time-sensitive liaison activities on behalf of Information Technology Division with agency personnel, other agencies, and over 100 private sector vendors regarding agency information.
  • Reviewed, compared, analyzed, and approved products and services to be purchased.
  • Evaluated suppliers, products, and services negotiated contracts, and ensured that approved purchases are cost-efficient and high quality.
  • Prepared plans for the purchase of equipment, services, and supplies.
  • Research and quote hardware and software from request of account managers, engineers, IT staff and Executive staff.
  • Built relationships with suppliers and negotiated with them for the best pricing.
  • Created Purchase Orders for IT related purchases.
  • Maintained inventory records for IT Property Department.
  • Managed Information Technology budget and all purchasing needs for Department and Staff.
  • Negotiated and finalized contracts.
  • Performs monthly reconciliation of open purchasing orders.
  • Managed vendors relationships and negotiated project contracts.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Coordinated data migration and consolidation efforts.
  • Collected, defined and analyzed business requirements.
  • Trained business personnel in use of systems.
Business Systems Analyst I, 09/2009 - 09/2015
Fidelity National Information Services San Antonio, TX,
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Maintained complete documentation and records of all purchasing activities.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Computed and created purchase orders to monitor IT inventory, verify purchase requisitions and expedite customer orders.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
  • Maintained documentation for all purchases.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Managed various projects and analysts through various tactical and strategic plans.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
Contract Analyst, 03/2007 - 09/2009
Community Health System Centerton, AR,
  • Audited files and reported any issues requiring follow-up to program manager.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Verified income, assets and expenses and completed file tracking sheet for all IT inventory for State of MS.
  • Maintained constant balance and accounting of property petty cash account.
  • Suggested improvements to IT Hardware and IT Software.
  • Tracked, maintained, managed inventory.
  • Identified risks associated with projects, contract approvals and other department accounting issues.
  • Evaluated procurement needs and projected expenditures.
  • Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.
  • Increased market share to 50% by devising and implementing improved business approaches and contract strategies.
  • Reviewed quotes from contractors to obtain best pricing and service for organization.
  • Oversaw full contract administration processes for over $2M in yearly service and material purchases.
  • Monitored all incoming contracts and service agreements for correct pricing and information.
: Business Administration, Expected in
Mississippi Delta Community College - Moorhead, MS
Status -
  • Certified Professional Purchasing Manager (CPPM)
  • Certified ScrumMaster
  • Microsoft Certified Professional (MCP)
  • Property Manager
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    Resume Overview

    School Attended

    • Mississippi Delta Community College

    Job Titles Held:

    • Receptionist
    • Business Systems Analyst II
    • Business Systems Analyst I
    • Contract Analyst


    • Some College (No Degree)

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