Seeking a career as a Workforce Development Specialist where extensive Training and Learning Development skills can be used to increase quality of training delivered to company employees.
Highly experienced in adult learning delivery, development and evaluation.
Strong Customer Service and Presentation skills.
Proficiency in MS Office suite, Excel, PowerPoint and Access.
Frequently communicated with internal and external customers in various functional areas and at all levels of management.
Ability to work with little or no supervision.
Business Systems Analyst II, 11/2012 - CurrentExpress Scripts - Colorado Springs, CO
Learning Management System (LMS) system administrator.
Created, formatted and ran over 1,500 reports per year on current completion and non-completion statuses to drive completion and ensure compliance.
Analyzed data, provided pivots to present data in more cohesive format, and identified trends and opportunities.
Streamlined processes and procedures to save Level of Effort and reduce overhead.
Maintained curricula lists for various lines of business to ensure accurate course assignment.
monthly audit of program curricula and manual organizations.
Audited learning activities and audiences to ensure information was accurate and up to date.
Project management for Peer-to-Peer mentoring of 127 department and site administrators to improve efficiency of training program.
Created and maintained job aids for various team functions.
Met with clients to understand their needs and develop processes to better meet those needs.
Monitored escalations and quickly responded to urgent requests.
Vendor Liaison responsible for submitting, tracking and responding to tickets to the Learning Management System vendor.
Created new hire classes and assigned required training to ensure new hire employees received appropriate training.
Training Specialist, 08/2005 - 11/2012Express Scripts - Pueblo, CO
Provided systems, process and client specific training to new hire
and existing employees in 8 contact centers using Classroom
presentation, demonstration, role play, and on the job training to over
Conducted quality evaluations on new hire
personnel upon class completion and provided one on one coaching and
mentoring to increase quality and efficiency.
Developed and maintained curriculum to include Learners Guides, Facilitators Guides, Power Point presentations, and Procedures for nine different courses.
Created procedures, process flows, user instructions, and reference materials in support of seven groups in 5 sites using MS InfoPath, MS Access, MS Word, Adobe Contribute and other software.
Developed and maintained a MS Access training database to allow classes, training and skills to be more easily and consistently tracked in three Express Scripts Sites.
Transferred data in the MS Access training database into the SumTotal Learning Management System.
Developed Knowledge Management System materials for Contact Center use in support of Workers Compensation patient issues.
Created Workers Compensation New Hire Curriculum for use in preparing employees in multiple sites on systems, processes, and procedures needed to assist injured workers.
Navy Recruiter/Canvasser, 12/2001 - 07/2005United States Navy - Colorado Springs, CO
Developed a training and monitoring process for newly enlisted recruits in a 260 square mile area to ensure applicants are mentally and physically ready for the rigors of basic training
Trained and mentored six new recruiters in recruiting practices and procedures.
Conducted Navy career presentations for 1,800 students in 12 Colorado Springs high schools on Navy programs and benefits. Responsible for a 260 square mile area for four Navy recruiting sites using MicroSoft Works, Excel, and PowerPoint software.
Designed 15 new PowerPoint presentations to assist other recruiters in conducting career presentations.
Developed and maintained a MS Access Prospective Applicant database to ensure efficiency in contacting potential recruits and reducing duplication of effort of the recruiters.
Cryptologic Technician/Trainer, 07/1985 - 12/2001United States Navy - Colorado Springs, CO
Provided training and briefings to incoming personnel and visiting dignitaries on the use of the Cryptologic Field Trainer system.
Created and maintained 15 Computer Aided Instruction training lessons for the Cryptologic Field Trainer,
which were used to simulate and train Direct Support operators in real-time
Coordinated and monitored qualification and training requirements for 127 personnel, which resulted in a 24% increase in operational readiness.
Updated and maintained over 90 Computer Aided Instruction training lessons, ensuring all information
and scenarios were current, which greatly improved operator preparation to support
operational commanders. Conducted military intelligence analysis and reporting in support of National Security needs.
Tailored fleet instructions and procedures, and provided training on procedures for transmission of classified intelligence information to national and regional commanders, which became standard practice throughout the Pacific Fleet.
Created hundreds of classified analytical tactical and strategic reports in support of National missions.
Developed several intricate analytic databases, which ensured technical health of vital intelligence information and provided accurate data to intelligence consumers.
Education and Training
May 1985Yavapai Community College - Prescott, AZ, USA46 creditsEngineering Transfer Program
1983Prescott High School - Prescott, AZ, USAHigh School DiplomaMember of National Honor Society
Customer Service, curriculum
creation and administration, Knowledge Management Systems, MS Access, MS Office, MS PowerPoint, MS Excel, MS Word, MS Works, MS SQL Server, Technical Writing, SumTotal Learning Management System, Reporting and Analysis